The Judge Group

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Location: Detroit, MI, USA Salary: $130,000.00 USD Annually - $140,000.00 USD Annually Description Job Description: NICE CXone Senior Developer Location: Remote Employment Type:/Full-Time Role Overview We are seeking an experienced NICE CXone Senior Developer to design, develop, and support enterprise-level contact center solutions. This role requires strong hands-on expertise with NICE CXone IVR and bot development using Mpower Studio, along with experience migrating from Cisco UCCE/UCCX platforms. The ideal candidate will have a solid technical foundation, strong integration experience, and the ability to work cross-functionally in a remote environment. Key Responsibilities • Design, develop, configure, and customize NICE CXone applications, including IVR and bot solutions using Mpower Studio. • Build and maintain integrations between NICE CXone and enterprise systems, such as CRM platforms, workforce management tools, and reporting solutions. • Lead and support migrations from Cisco UCCE/UCCX to NICE CXone, including translation of call flows and routing logic. • Develop and support CXone solutions using Studio, APIs, and scripting. • Translate Cisco call routing scripts and IVR designs into equivalent NICE CXone implementations. • Work with REST APIs, web services, JSON/XML for data integrations and system connectivity. • Develop automation scripts for platform provisioning and configuration. • Collaborate closely with infrastructure teams, QA, and Cisco/NICE vendor support. • Prepare and maintain technical documentation, migration guides, and code repositories. Required Skills & Experience • Minimum 3+ years of experience in contact center technologies. • Strong experience with NICE CXone IVR and bot development, specifically using Mpower Studio. • Hands-on development experience with NICE CXone Studio, APIs, and scripting. • Solid understanding of Cisco UCCE/UCCX call flows and routing logic. • Proficiency in at least one programming language: JavaScript, Python, or .NET. • Experience working with RESTful APIs, web services, and data formats such as JSON and XML. • Strong problem-solving skills and ability to work independently in a remote setting. Preferred Qualifications • Prior experience leading or supporting contact center platform migrations. • Familiarity with enterprise CRM and WFM integrations. • Experience working in large, complex contact center environments. • Excellent communication and documentation skills. By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help. Contact: ssharma17@judge.com This job and many more are available through The Judge Group. Find us on the web at www.judge.com