The Hilldrup Companies

Compensation

Full Description

The Role at a Glance  This role serves as the primary liaison between the company and clients, ensuring exceptional customer service, timely issue resolution, and strong relationship management. Responsibilities include overseeing projects, coordinating vendors, managing budgets, and ensuring compliance with safety and quality standards.     How You’ll Contribute  As the liaison between the company and its clients, you will play a critical role in ensuring a seamless experience from start to finish. You will serve as the main point of contact, addressing client needs and concerns promptly and professionally while building positive, long-lasting relationships. Your ability to deliver exceptional customer service, resolve issues effectively, and communicate with confidence will be essential in strengthening trust and driving client retention.    In this role, you will manage the full project cycle, including reviewing scopes of work with vendors, coordinating resources, and ensuring schedules and budgets are met. You’ll work closely with internal teams to mitigate risks, maintain accurate reporting, and oversee contract obligations. Your organizational skills and attention to detail will help you manage multiple responsibilities simultaneously while meeting deadlines and delivering quality results.    You will also ensure all projects align with client business, building, and safety requirements, providing necessary documentation and maintaining compliance with security and health guidelines. By monitoring budgets, managing change requests, and resolving operational issues, you will safeguard profitability while creating opportunities for process improvements and efficiencies.    Finally, you will identify business opportunities to enhance savings, expand revenue, and increase profitability. Using your problem-solving skills and independent decision-making, you will recommend solutions that align with company and client expectations.       Qualifications and Skills  Education/Work Experience/Certificates  * Two - year degree from an accredited school or related professional experience * Experience in the commercial relocation industry Skills  * Customer Focused * Collaborative * Communicative * Resilient * Strive for inclusion of others * Microsoft Office * Solution-finder * People-person * Understanding of floor plans, drawings and inventory