The Hartford

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. The Hartford is an insurance company that aims to make a difference by transforming customer journeys and operational processes. The Senior Process Optimization Consultant will lead cross-functional efforts to enhance user experiences and business processes, utilizing methodologies like DMAIC and Lean principles to identify and prioritize improvement opportunities. Responsibilities • Lead timely and structured discoveries on assigned initiatives to define project charters, uncover customer pain points, process inefficiencies, and automation opportunities. • Apply DMAIC, Lean, and Six Sigma methodologies to assess current-state processes, analyze data and customer/employee feedback, identify root causes, and prioritize improvement opportunities. • Facilitate journey mapping workshops to visualize current and future states, align stakeholders, and define target-state designs. • Develop lean business cases and cost-benefit analyses to quantify potential value, effort, and risk for prioritized initiatives; leverage qualitative and quantitative data, competitive insights, and customer feedback to inform initiative selection and prioritization. • Lead by example as a change champion—model innovative thinking, inspire a culture of continuous improvement, and influence stakeholders to embrace new ways of working. • Design and test proof-of-concept pilots to validate strategic hypotheses and assumptions before full-scale implementation. • Define and document future-state workflows, operating models, and business requirements for enabling capabilities, ensuring alignment with business objectives and compliance standards. • Collaborate with Senior Platform Product Owners to transition prioritized work into platform capability definition and delivery; adjust future-state processes based on actual scope and outcomes, ensuring alignment with implemented capabilities. • Establish control plans and reporting routines to monitor process stability, measure outcome achievement, and identify future optimization opportunities; conduct root cause analyses, process audits, and risk assessments to inform continuous improvement strategies. • Develop and execute operational readiness and comprehensive change management strategies to support adoption of new capabilities, processes, and behaviors while minimizing disruption to business operations. • Facilitate cross-functional teams and provide guidance to leadership on process management, continuous improvement, and strategic business decisions. • Develop and monitor KPIs to measure process health and improvement; ensure process artifacts are maintained for effective ongoing management. • Stay current on industry trends, process optimization best practices, and regulatory changes to inform strategy. • Operate with an ownership mindset—be proactive, innovative, and challenge the status quo to deliver customer-first solutions. Skills • 5+ years of experience in employee benefits insurance, operations, or business transformation, with a strong focus on process optimization and customer experience. • 5+ years of experience leading process improvement initiatives using Lean, Six Sigma, or DMAIC methodologies; Green Belt certification preferred. • Proven ability to define project charters, manage end-to-end process optimization projects, and deliver within scope, schedule, and budget; track record of delivering outcomes that have measurable business impact. • Experience developing business cases and cost-benefit analyses, including value estimation, success measures, and financial impact. • Strong analytical and critical thinking skills with ability to interpret data, identify root causes, and develop actionable recommendations; Ability to synthesize complex data, extract actionable insights, and clearly articulate strategic initiative recommendations and trade-off decisions to stakeholders. • Demonstrated success in journey mapping and reimagining workflows to improve customer experience and operational efficiency. • Familiarity with Agile and Lean delivery frameworks and ability to collaborate effectively with product management teams. • Excellent stakeholder engagement and influencing skills, with ability to build strong relationships and drive alignment in complex, matrixed environments. • Strong change management and communication skills, including experience implementing adoption strategies for new processes and behaviors. • Highly organized, detail-oriented, and able to manage complexity and ambiguity while operating with an ownership mindset and innovative approach. • Highly adaptable, innovative, and proactive, with a customer-first mindset and ability to challenge the status quo. • Bachelor’s degree required. • Green Belt certification preferred. • PMP certification, Six Sigma/Lean certifications, SAFe certifications. • MBA or equivalent preferred. Benefits • Short-term or annual bonuses • Long-term incentives • On-the-spot recognition Company Overview • The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds. It was founded in 1810, and is headquartered in Hartford, Connecticut, USA, with a workforce of 10001+ employees. Its website is http://www.thehartford.com.