The Hanover Insurance Group

Compensation

Full Description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Personal Lines Sales team is seeking an Associate Territory Sales Manager/Sales Support to work in Nashville, TN. This is a full-time/exempt role. POSITION OVERVIEW: Partner with the Territory Sales Manager in the coordination and execution of agency prospecting, agency on boarding, agency training, and meeting set up, and agency marketing designed to improve agency satisfaction, CSR loyalty and engagement. Provide the CSR/Agency with training on all Hanover systems including billing and POS. Work closely with the TSM’s to improve new business results and increase conversion rates on consolidations. Responds to agent service questions and coordinate in resolving problems with Underwriting and First Contact. Travel with, and sometime without the TSM (s) within assigned territory to meet with CSR/Agents. IN THIS ROLE YOU WILL: Develop and execute a training/onboarding plan for all new appointments within the assigned territory, so that new agents are issuing Hanover policies within first month of appointment. Execute and manage marketing campaigns for TSMs if needed Provide consolidation support such as: scheduling and facilitating kick-off meetings, developing timelines, ensuring timelines are adhered to by agency, ensuring all declaration pages are pulled from the Agency in an agreed upon amount of time and participating in developing profitable growth through book rolls within existing and new independent agencies, Reviewing spreadsheet with agency and secure monthly issue order. Gather competitive intelligence data and drive understanding of competitors within the department Complete quotes for book rolls, (fast Starts, Competitiveness check). Create and distribute agency level communication for agents to include newsletters, web based messages, and other relevant forms of communication. Serve as a project leader to develop specific agency marketing plans for agencies upon request. Provides training to reengage existing CSR/Agents on Hanover Systems Provide sales focused training for groups of agents as needed Educate and train agency staff on Hanover product suite/capabilities Prepare for and execute statewide agency meetings Provide customer service to agencies on any questions related to Hanover capabilities; process issues, resolving problems, etc. Work with the TSM to create and deliver sales presentations Work with the agencies on any questions related to Hanover capabilities, book-roll process, quoting Hanover policies, and resolving problems, etc. Manage agency compliance with Company business processes May directly manage a small group of agents requiring maintenance support. WHAT YOU NEED TO APPLY: Bachelor’s degree or equivalent experience Typically 2 to 5 years of work experience P&C knowledge preferred Dedicated to meeting the expectations and requirements of internal and external customers Makes decisions in an informed, confident and timely manner Maintains constructive working relationships despite differing perspectives Strong organizational and time management skills Ability to negotiate skillfully, effectively influence and persuade other Considers the perspectives of others and gives them credibility Demonstrates strong written and verbal communication skills, specifically, strong at formally and informally presenting to others. Promotes and facilitates free and open communication. Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner. Easily adapts to new or different changing situations, requirements or priorities. Demonstrates product knowledge of both Company and industry P&C, products Cultivates an environment of teamwork and collaboration Computer experience (MS Office, excel, word, etc.) Excellent computer skills, including MS Office, TAP and POS Ability to travel. (Travel estimated at 50 to 70% of time). KEY SKILLS & COMPETENCIES: Agency Economics & Analysis: Knows the key indicators that drive agency and company success while exhibiting the ability understand where to find them Agency Advise & Guidance: Educates agents on Hanover platforms, knows what is needed to recommend to agents for better execution Execution: Effective tactical execution of business plan objectives. Recognizes and surfaces obstacles in pat Product and Insurance Knowledge: Knows Hanover product suite and underwriting appetite. Sales Acumen: Presents ideas in a confident manner. Asks for commitments CAREER DEVELOPMENT: It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include: Medical, dental, vision, life, and disability insurance 401K with a company match Tuition reimbursement PTO Company paid holidays Flexible work arrangements Cultural Awareness Day in support of IDE On-site medical/wellness center (Worcester only) Click here for the full list of Benefits EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement, click here. Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here. Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.