The Geneva Foundation

Compensation

Full Description

About the Position The IT Specialist is responsible for installing, modifying, and repairing personal computer hardware and software systems. This role provides technical support, manages system permissions, and serves as a key resource for troubleshooting and user assistance across the organization. Expected Hours for this Position: 11am - 8pm EST This is a Hybrid-Remote Position (2-3 days in Office) Compensation: $68,000 - $78,000 Qualifications Bachelor’s degree or equivalent work experience required 1–2 years of experience in non-profit, research, or healthcare settings preferred Strong technical knowledge of server and workstation operating systems (Microsoft Windows Server 2022, Windows 10/11) required Experience supporting Microsoft server software (Active Directory, SharePoint, Microsoft Exchange) preferred Proven oral and written communication skills Hands-on expertise in desktop operating system maintenance, troubleshooting, and installation preferred Proficiency in Microsoft Office Suite, web browsers, antivirus software, remote access tools, and Adobe applications required Certifications such as A+, Network+, or Microsoft Certifications highly desired Must be organized, detail-oriented, and professional in demeanor Ability to prioritize and adapt to changing workloads and communicate effectively with diplomacy Responsibilities Identify, procure, and install hardware/software to meet user requirements Configure and deploy hardware components (monitors, keyboards, printers, drives) Install and maintain software packages, including OS, networking tools, and office applications Assist with program customization and adaptation to meet user needs Provide technical support via phone, email, and in-person Triage service tickets and coordinate with IT Operations for resolution Maintain timely updates and communication with users and management Troubleshoot major workstation issues and collaborate with vendors for resolution Connect users to networks and provide system training as needed Support A/V and collaboration technologies during meetings Perform administrative changes within Geneva’s phone and collaboration systems, including setting up Teams groups, call processing, and voicemail configuration Provide support and training to new users and troubleshoot phone or Teams-related issues Develop, document, and maintain IT policies, procedures, and inventory processes Manage IT assets, including equipment procurement, tracking, and storage Provide basic ERP system support, including access control, report publication, and vendor coordination Collaborate with IT vendors and internal teams for timely problem resolution Administer end-user accounts, permissions, and security controls in line with privacy and compliance standards Perform additional duties as assigned As a leader in military medical research, at Geneva, our professionals develop critical solutions – and build rewarding careers. Our team of more than 400 employees across the world joins forces with some of the world’s leading researchers and innovators, who are committed to the advancement of military medicine worldwide. Introduce yourself and we'll be in touch if there is a role that fits your experience. Transforming Military Medicine to Save Lives Worldwide Geneva is a 501(c)3 nonprofit that advances military medicine through research, development, and education as we pursue our purpose to ensure optimal health for service members and the communities they serve. The Geneva Foundation is an equal opportunity employer. Our benefits package includes financial rewards that are a significant part of the employee's total rewards compensation package. Geneva's highly competitive benefits include medical, dental, and vision healthcare, Flexible Spending Account, Health Savings account, with employer contribution. Coverage is provided for employees and family members including domestic partners. Short-and long-term disability, Employee Assistance Program, Life & ADD insurance, 403b retirement plan with generous employer match, flexible leave options, 11 paid holidays per year, and up to 4 weeks of paid time off in a rolling year. Employees may qualify for PSLF as Geneva is a 501(c)(3) nonprofit organization. Full time positions come with all benefits. Part time and intermittent positions may vary.