The Galley

Compensation

Full Description

This position is responsible for providing support to The Galley’s end customers, assisting with product-related questions, service issues, order inquiries, and general troubleshooting. The Customer Care Specialist must represent the company’s brand and values with a high level of professionalism, accuracy, and care. This role plays a vital part in enhancing the customer experience and ensuring customer satisfaction, while supporting the Manager of Customer Care and collaborating with internal departments. Customer Experience Goals: • Deliver exceptional, prompt, and accurate support to The Galley’s customers. • Protect and strengthen brand loyalty through service excellence. Principal Duties and Responsibilities The primary responsibility of this role is to resolve customer inquiries and concerns efficiently and empathetically, while identifying opportunities to improve the customer experience. Core responsibilities include but are not limited to: • Answering and managing inbound customer service communications via phone and email • Providing knowledgeable and solution-oriented support on products, order status, service issues, and installations • Documenting all customer interactions thoroughly in the CRM system • Identifying trends in customer concerns and escalating recurring issues or potential improvements to the Director of Customer Experience • Collaborating with Sales, Product, and Operations teams to resolve complex customer needs • Processing warranty claims, returns, replacements, and service orders in accordance with company policies • Following up with customers to ensure resolution and satisfaction • Serving as a backup for Account Managers, which may include assisting with quotes, order tracking, dealer communication, and CRM updates • Supporting the Order Support Specialist with administrative order processing, system updates, or documentation as needed • Answering the main phone line and directing calls appropriately across departments • Supporting the Manager of Customer Care on projects or initiatives that elevate service quality and operational efficiency • Becoming fluent in The Galley product line and core service standards • Maintaining a positive and helpful attitude with every customer interaction Working Conditions: • Based in Tulsa, OK • Full-time, in-office position • Occasional after-hours response for urgent customer issues may be required Minimum Requirements: • 2+ years of customer service, customer care, or client support experience • Excellent communication skills — both verbal and written • Strong problem-solving skills and a proactive mindset • High level of empathy, patience, and attention to detail • Experience working in a CRM or customer ticketing system preferred • Must be a good cultural fit and align with the Company’s Values and Guiding Principles, including a strong work ethic and high level of integrity Job Type: Full-time Base Pay: From $45,000.00 per year Ability to Commute: • Bixby, OK 74008 (Required) Ability to Relocate: • Bixby, OK 74008: Relocate before starting work (Required) Work Location: In person