The Fountain Group

Compensation

Full Description

Please send me your updated resume to midhun.t@thefountaingroup.com Pay Rate : $30 Hourly on W2 Title : Customer Support Representative-II - 22373 Client : American company that operates an online food ordering and food delivery platform. Location : 200 5th Avenue, New York, NY 10010 3 months Months contract to start! This is a W2 Contract, with a possibility of extension or conversion beyond the original duration based on performance & budget at that time. Hours: Up to 40 hours per week Schedule: 8am-4pm, M-F Transportation: Travel to Office (In-Person Role) Qualifications • The purpose of these roles is to support a new project they have rolling out (a personal assistant type service) - Services offered are: LineHub, picking up laundry, pickup returns, booking workout class/reservation, if their kid forgot their backpack can someone pick it up and drop it off to the school etc. • Customer Experience: Working behind a computer doing a lot of admin/organizational tasks - helping individuals in the field (dashers completing the tasks themselves) • Background: Highly organized, comfortable working in Sheets, sending emails, experience in Customer Facing / Customer Support role • Will be managing the contractors in the field. Comfortable multitasking, organized, and able to handle multiple requests at the same time • Working hours: 8am-4pm • Sheets/Excel exp. Needs to be able to track the requests that come through the queue and assigning the fulfillment specialists to where they need to go and providing live status updates • Strong written communicator. Mix of inbound and outbound - but this is NOT a call center role. Nice to Haves You have a Bachelor’s degree or higher, or are currently pursuing one You have 1+ years of experience in sales, consulting, strategy, business development, operations, technology, banking, analytics, early stage startups or related experience Demonstrable success leading initiatives, establishing and achieving goals, and succeeding in a team environment You have success executing business development opportunities or negotiating partnerships By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy