The Dragon People/Accelerated Workflow Solutions

Compensation

Full Description

Customer Success Coordinator Company: The Dragon People (TDP) — a sister company to eDist.com (this role is at TDP, not eDist) Workplace type: Remote (USA only; eligible states below) · HQ: Bonita Springs, FL Compensation: $49,000 base + up to $6,000 performance plan · Full-time · Mon–Fri LinkedIn Preview (appears before “See more”) Join The Dragon People and help clinicians adopt cutting-edge healthcare AI (Dragon Medical One, DAX Copilot). This is an entry-level, remote role where you’ll learn SaaS customer success, keep the pipeline clean, and support renewals—inside a supportive team that makes it fun every day. --- About The Dragon People (TDP) TDP is the professional services & enablement arm within the eDist family—independent brand, shared leadership. We’re focused on helping healthcare organizations succeed with speech & AI. You’ll gain hands-on experience in SaaS operations and customer success while doing meaningful work that improves clinician workflows and patient documentation. --- The Role: What You’ll Do · Keep data clean: Manage customer and deal records in HubSpot (clinicians, admins, users, EHRs). · Pipeline hygiene: Update stages, owners, and dates so leadership has an accurate view. · Own renewals basics: Track timelines, build simple renewal views, flag risks/opps. · Usage insights: Review utilization data and highlight retention opportunities. · Onboarding prep: Ensure new customers have the right info for smooth implementation. · Visibility: Create lightweight reports on renewals, expansions, and success activity. --- What You’ll Bring · Organized, detail-oriented, eager to learn—entry-level welcome. · Interest in SaaS, sales ops, or customer success (healthcare a plus). · Comfortable with CRMs (HubSpot ideal—training provided). · Clear communication and follow-through across teams. · Growth mindset and positive energy—we move fast and help each other win. --- Why TDP · Real impact in healthcare AI + career growth in SaaS CS/RevOps. · Supportive, low-ego team that makes it fun every day. · Training in HubSpot, SaaS workflows, and healthcare solutions. · Clear paths into Customer Success, Sales Operations, or Account Management. --- Pay, Benefits & Details · Salary: $49,000 base + performance plan up to $6,000/year tied to retention/renewals. · Benefits: Medical, dental, vision, life, PTO, 401(k) with company match, and a vibrant culture. · Schedule: Monday–Friday 9am – 5pm EST. · Location: Remote, USA only. Must reside in one of: FL, GA, IN, LA, NC, NJ, SC, TX, TN, VA. · Offers of employment are contingent upon a satisfactory background check. Equal Opportunity: TDP embraces diversity and is an equal opportunity employer. --- How to Apply Click Apply and include your resume (PDF preferred). In 3–5 bullets, tell us about a time you improved a process (billing, data hygiene, reporting) and the measurable outcome. ---