The Dignify Solutions, LLC

Compensation

Full Description

ROLE RESPONSIBILITIES: • Design and implement scalable, cloud-native OpenText Exstream CCM solutions for P&C insurance communication workflows. • Develop, enhance, and maintain interactive, on-demand, and batch document templates and processes using OpenText Exstream tools. • Collaborate with business analysts, underwriters, claims professionals, and IT teams to gather requirements and deliver customized communication solutions. • Optimize document generation and distribution processes for performance, regulatory compliance, and personalization. • Integrate Exstream with enterprise systems such as policy administration systems, and content repositories (e.g., OpenText ECM, Guidewire, Duck Creek, etc.). Guidewire preferred. • Support migration from legacy Exstream or other CCM platforms to cloud-native OpenText Exstream. • Troubleshoot and resolve production issues and conduct root cause analysis for document generation errors. • Ensure adherence to industry best practices, data security, and compliance standards, especially for regulated insurance documents. • Document solutions, technical configurations, and support guides. TECHNICAL QUALIFICATIONS: • Bachelor’s degree in computer science, Information Technology, or related field. • 4+ years of experience working with OpenText Exstream CCM (Design Manager, Empower Editor, StoryTeller, etc.). • Hands-on experience with OpenText Exstream Cloud Edition (CE) and containerized/cloud-native deployment (AWS, Azure, or GCP). • Strong understanding of customer communications in P&C insurance, including policies, declarations, endorsements, etc. • Experience with scripting (e.g., JavaScript, VBScript), XML, and APIs (REST/SOAP). • Knowledge of version control (e.g., Git), CI/CD pipelines, and DevOps practices. • Familiarity with PDF generation, print/mail integration, and omnichannel delivery. • Strong problem-solving skills and the ability to work independently or within a team. PREFERRED QUALIFICATIONS: • Experience integrating Exstream with core insurance platforms (e.g., Guidewire, Duck Creek, Majesco). • Understanding of regulatory compliance requirements (e.g., NAIC, state DOI requirements). • Exposure to OpenText Intelligent Capture, OpenText xPression, or Documentum is a plus. • Certification in OpenText Exstream or cloud platforms (AWS, Azure) is a plus. EDUCATION REQUIREMENTS: • Bachelor's degree in computer science, computer engineering, electrical engineering, or equivalent practical experience.