The Dart Bank

Compensation

Full Description

Wholesale Lending Purchase Review Manager, Non-Delegated Correspondent Channel Summary: All Dart Bank team members take 100% ownership of their positions. They are proactive, flexible, courteous and resourceful. They have a “how can we make this work” mindset. They are innovative and creative in meeting the needs of their position and in offering ideas and solutions that will be of benefit. They are excellent at prioritization and organization to ensure maximum customer satisfaction. Purchase Review Manager are self-sufficient, confident, and accurate decision makers. They can work both independently and cohesively with others and foster a team environment while leading the department. Maintaining an attitude of approachability and willingness to assist in troubleshooting with customers, Dart Bank departments and 3rd parties as needed. They thrive in our ever-changing environment and take great pride in contributing to Dart Bank being an industry leader. Primary Duties: • Supervisory/Managerial Responsibility for the Purchase Review Team, personnel needs including but not limited to staffing needs/alignment, assigning work, coaching, performance evaluations etc. • Review and approve process documents, including policies, procedures, and job aids as they relate to responsible departments. • Pipeline Management: Actively manage the daily purchase pipeline to ensure loan files are reviewed within company-established turn-time policies (SLAs) • Process Improvement: Identify bottlenecks in the non-del workflow and implement systemic solutions to increase efficiency and reduce turn times. • Team Leadership & Training: Manage, coach, and train a team of Purchase Specialists/Reviewers. Conduct regular meetings to update staff on guidelines, investor changes, and policy revisions. • Final File Review & Purchase: Direct the review of signed loan documents, including closing disclosures, notes, and security instruments, to verify accuracy and completeness. • Investor Liaison: Act as the primary point of contact for wholesale non del partners and investors, resolving escalated issues, clearing prior-to-purchase conditions, and ensuring smooth investor purchase. • Suspense Resolution: Oversee the issuance of suspense notifications and ensure prompt resolution by collaborating with account executives, underwriters, operations and post origination teams. • Liaison for quality control and compliance, responsible for ensuring all departments’ adherence to regulatory compliance, policies, and timely response to any audit requests. • Thorough understanding of fundamentals relating to each department, and ability to implement changing regulations and processes to ensure quality transactions that meet all salability and regulatory requirements. • Work closely with executive leadership to both set and meet KPI’s and quality goals. • Ability to design, deliver and approve training materials. • Prioritize workflow to meet or exceed deadlines, ensure that SLA and turn times are met. • Actively participate and advocate the bank’s training and development programs and commitment to learning. • Excellent verbal and written communication skills with the ability to handle delicate situations with diplomacy and tact. • Maintains strong knowledge and understanding of Agency and product requirements along with compliance mandates. Continuing education is required. • Responsible for following company policies and procedures as directed. Never employ workarounds to procedures or policies. • Ability to review and analyze situations at both a loan level and institutionally. • Actively involved in engaging technology to enhance efficiency and promote consistency in process. • All other duties as assigned. • Adheres to all Federal and State laws and regulations, including the Bank Secrecy Act. Essential Functions: 1) Use of hands or equivalent ability to complete required tasks 2) Vision or equivalent ability to complete required tasks 3) Strong communication skills and a positive attitude 4) Relationships with external contacts are vital, position involves extensive personal contact with outside sales partners, customer service is top priority. 5) Maintain positive relationship with sales partners (internal and Mortgage Brokers)—phone and email communication are required. Skills: Consistency and Commitment Organization Ability to adapt to quick changes Time Management Customer Service Computer literacy Coaching/Leadership Facilitate Training Education/Training/Experience: 10+ years of recent mortgage operations management and/or leadership experience is required. Candidates must be proficient in TRID compliance, mortgage loan closings, underwriting and other mortgage operations related functions, plus have an established history of operations leadership. Experience in wholesale market and encompass is mandatory, previous remote management experience is preferred. Minimum Education Requirement: College Degree or equivalent experience Reports to: VP/Director of Wholesale Lending Dart Bank is a community bank, serving our community since 1925. We specialize in providing financial services, but we are passionate about serving the community and building real relationships with people. Dart Bank provides innovative financial services for both personal and business banking, consumer and mortgage loans, commercial loans and lines of credit, merchant credit card processing, investment services and more. Our array of products and services and our longstanding history within our communities shows we care about what matters most for our customers and we are there for them for the most important times in their lives. Dart Bank. For What Matters Most. We offer: • Medical Benefits • Dental • Vision • 401(K) Employee Stock Ownership Plan • Paid vacation & sick time • Flexible scheduling • Employee Assistance Program • Dart Bank University At Dart Bank you can expect to be surrounded by a team that will support you and invest in your growth in a quick-paced work environment where we deliver exceptional customer service. We are a local business that cares about our employees and our community. Dart Bank is committed to providing equal opportunity in employment, maintaining a diverse workforce, and prohibiting all forms of unlawful discrimination and harassment. All employment decisions, policies, and practices, in terms of the recruitment process and other conditions and privileges of employment, will comply with applicable federal, state, and local anti-discrimination laws. The Company seeks, employs, promotes, and compensates qualified individuals based on ability, as demonstrated by performance and other legitimate non-discriminatory factors, without regard to race, color, religion, national origin, citizenship, ancestry, sex (including sexual orientation, gender expression, and gender identity), age, physical or mental disability, pregnancy, genetic information, military status, veteran status, or any other protected status under federal, state (in Michigan: marital status, familial status, height, weight, and misdemeanor arrest record), or local law (individually and collectively, “Protected Class”). This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so that you can begin to resolve the issue before this employer can take any action against you, including terminating your employment. This employers can only use E-Verify once you have accepted a job offer and completed Form I-9.