The Cigna Group

Compensation

Full Description

The job profile for this position is Technical Support Senior Analyst, which is a Band 3 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Ready to own the automation behind compliant, client‑facing policies and certificates? We’re hiring a Technical Support Senior Analyst to automate and maintain the Document Source Tool (DST) supporting client policies and customer booklets and certificates. You’ll partner with regulatory and product teams to define system requirements—including state and federal compliance and product enhancements—and develop solutions that automate complex manual processes. You’ll work across multiple authoring systems and primarily support a Cigna custom-built platform using Boolean (“if/then/else”) logic trees interfacing with MS Word. You’ll also provide technical and training support to non-Facets Contract Analysts. What you’ll do: Ensure all content is accurate and compliant with product and regulatory requirements Review state and federal legislation, product enhancements, and miscellaneous text from the State Filing team and enter updates into the DST system Automate, code, and test language updates for the non‑Facets DST system, including impact analysis and ePro‑to‑DST variable mapping Perform user acceptance and system acceptance testing to support scheduled monthly system releases Contribute to operational and efficiency initiatives, including coding and testing Support Contract Analysts with technical and training advice related to the DST System What you’ll need to do the job: High school diploma or GED, required; bachelor’s degree preferred Solid understanding of health plan products, benefits, funding types and other healthcare industry concepts and terminology, required Knowledge of contract production using the DST System (Document Source Tool), highly preferred Technical and navigational proficiency in the Microsoft Office suite (Excel, Outlook, Word) required; PowerPoint and Access preferred Specific proficiency in MS Word, with emphasis on styles and formatting, preferred Working knowledge of Basic Logical Coding Concepts, preferred Excellent attention to detail with strong analytical and problem‑solving skills to support testing, implementation planning, and defect troubleshooting, required Strong organizational skills for tracking progress across multiple projects, required Demonstrates excellent communication and interpersonal skills, required Ability to work effectively in a fast‑paced, complex environment while delivering high‑quality results and meeting project deliverables, required If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 62,100 - 103,500 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.