The Cigna Group

Compensation

Full Description

The job profile for this position is Operations Lead Analyst, which is a Band 3 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Express Scripts is currently seeking an Operations Lead Analyst. The responsibilities of an Operations Lead Analyst include monitoring daily request execution, reporting, and issue triaging for one or more owned client(s) upon request. Identifying operational or productivity enhancements, barriers, and opportunities for configuration and workflows. The Sr. Operations Analyst will provide project and administrative support to leadership teams or Operations Advisors through escalation of issues, risks, and concerns as needed. Provides support to assigned projects by responding to inquiries or resolving complex issues using independent judgment, discretion, and general client knowledge. Routine communication of risk and status of owned clients and processes to leadership teams. RESPONSIBILITIES: Execution of client’s requests and inquiries in aligned to SLAs and other contractual terms. Monitor and triage of client issues aligned to SLAs and other contractual terms. Routine communication directly with client. Adherence to all organizational SOPs and Compliance standards; provide subject matter input as it relates to checklists and SOPs. Assist with operation input related to new process development; identification, research and resolution of operational issues; provide training and mentoring for new team members, off-shore and contingent employee resources. Comply with ESI document and retention requirements. Provide exceptional service to clients. Cross-functional collaboration & communication with necessary internal partners Clear and timely communication of issues and status to leadership teams.. Requirements intake and resolution of issues for client account management. IT systems issues, setup, and testing. Coordinate set-up and resolution of issues with Product teams. Issue resolution and documentation with Quality teams. Initiative engagements and client health updates. QUALIFICATIONS: High School Diploma or GED required. Bachelor's degree preferred. 1+ years of relevant experience. Preferred experience in PBM and benefit set-up knowledge. Microsoft Office required. Excellent verbal, written, and presentation skills. Strong analytical problem solving skills. Detailed oriented. Ability to manage and meet tight deadlines. Ability to adapt in a dynamic work environment and make independent decisions. Strong customer service focus. Experience with use of ERP systems. Experience with data input and reconciliation. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.