The Cigna Group

Compensation

Full Description

Job Description: • Responsible for leading and developing a team of Implementation Specialists to ensure successful client onboarding and service delivery • Foster a culture of continuous learning by coaching Implementation Specialists to build confidence, technical expertise, and ownership of client outcomes • Empower team members to take initiative, solve problems independently, and act with accountability • Celebrate both tangible and intangible achievements to reinforce excellence and team morale • Align team capacity with strategic priorities, delegate effectively, and ensure timely delivery of client commitments • Promote understanding and adoption of tools and platforms that streamline workflows and enhance accuracy in benefit setup • Lead the team through change with resilience and adaptability • Manage daily workload, make assignments, conduct proactive workload balancing and remove barriers to ensure team meets deliverables and commitments • Develop and maintain effective relationships with matrix partners, clients, and other stakeholders • Guide team members in building effective relationships with matrix partners and clients, modeling professionalism and influence • Utilize reporting and analysis to understand root causes of issues and implement proactive measures to prevent recurrence • Communicate clearly and effectively with team members, clients, and stakeholders, ensuring that all communications are timely, accurate, and aligned with organizational goals • Contribute to the broader organizational goals and vision by aligning team efforts with the Implementation Vision • Identify high-potential team members and create development plans that support career growth and succession planning • Manage a virtual team and handle multiple priorities with adaptability and flexibility. Requirements: • Bachelor’s Degree preferred • 5 years’ relevant experience within implementation or benefit installation • 2 years’ supervisory experience within implementation or benefit installation preferred • Installation/Implementation/Inventory Management skills a plus • Experience managing in a virtual team preferred • Strong influencing skills • Strong people assessment skills • Demonstrated ability to collaborate and develop effective relationships at various levels • Proven track record of driving change through strong partnerships and engagement with front-line staff, management, and customers • Strong communication skills; written, oral, and listening • Strong desire to be part of a high-energy, integrated team • Demonstrated ability to coach and develop front-line staff in a high-volume, detail-oriented environment • Proven success in building cohesive, high-performing teams that deliver measurable results • Experience in leading change and fostering a culture of accountability and continuous improvement. Benefits: • medical, vision, dental, and well-being and behavioral health programs • 401(k) with company match • company paid life insurance • tuition reimbursement • a minimum of 18 days of paid time off per year • paid holidays