The Cigna Group

Compensation

Full Description

Job Description: • Lead multiple SaaS implementation projects from kickoff through launch, ensuring timely delivery and measurable success. • Develop strong relationships with customer project leads to understand their 340B program goals and tailor solutions. • Analyze customer systems and data to configure software accurately and optimize workflows. • Provide comprehensive training to enable confident use of Verity software and smooth transition to live operations. • Serve as the primary subject matter expert, escalating technical needs and coordinating internal resources as required. • Collaborate with Sales, Product Management, and Account Management to align expectations and deliver operational excellence. • Facilitate proactive communication with customers, TPAs, and internal stakeholders to keep projects on track. • Document processes and contribute to continuous improvement initiatives for implementation workflows. Requirements: • 3+ years of experience in SaaS implementation, project management, or customer-facing technology roles preferred. • Proven ability to manage multiple projects and prioritize tasks in a fast-paced environment. • Strong analytical skills for troubleshooting data and configuration issues. • Excellent verbal and written communication skills, including experience leading customer training sessions. • Proficiency in Microsoft Office tools, with advanced Excel skills. • Bachelor’s degree in Business, Healthcare, Information Systems, or related field preferred. • Experience with 340B programs or pharmacy operations. • PMP certification or formal project management training. • Background in onboarding remote customers to cloud-based software solutions. Benefits: • Health insurance • 401(k) • Company paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays