The Cigna Group

Compensation

Full Description

The job profile for this position is Client Account Support Senior Analyst, which is a Band 3 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. The position is responsible for responding to complex service inquiries including post sale support for new and existing clients. Manage solving non-routine problems using independent judgment and discretion, and ensuring client satisfaction with products and the overall service experience. Coordinates with Client Managers to ensure service needs are met and potential problems are averted. This position will require consultative thinking when decisions are needed in real time and for brokers or clients. These decisions or explanations may include how benefits are administered across platforms, the intricacies of specific products and how our networks work. The person in this role must be able to balance capability with client desire and set expectations appropriately with new and existing clients. Role and Responsibilities Demonstrates thorough business knowledge about product and service offerings and supports rollout of organizational initiatives Responsible for resolving complex inquiries, delegated tasks, solving non-routine problems, and ensuring satisfaction with products and service for the Senior/Strategic Client Management team. Develops an individual relationship with and interacts directly with strategic clients and brokers, with guidance from Client Manager Travels alongside Client Manager to attend and present topics in internal and external client meetings Organizes and facilitates the WebEx for Client or Broker meetings Provides point of contact back up telephonic and email support for client manager Manage and deliver host of reports directly to clients and brokers. Assists with analytical assessments Provide response to emails and/or voice mails within 24 hours Compliance with all mandatory training to broaden knowledge base and gain expertise. Complete on time by deadlines and with expected passing requirements Will work as a Cigna Global Health Benefits broker advocate as an internal partner to support a high touch broker. Supports all ad hoc Client Management Salesforce.com reporting requests. Responsible for supporting the training and onboarding of associates. May lead initiatives and guidance for all lower level associates. This includes, training sessions for new processes and up training as needed to refresh current processes- as delegated by Team Leader or Director. May act as a technical resource that will create and maintain training materials. As a co-creator with Team Lead. Provides NA Project Team partnership/support with development and documentation of the new or updated policy and procedures for Client Management. Qualifications The ideal candidate will possess the following skills: Bachelor's degree preferred or equivalent work experience Demonstrated solid performance in a high interacting, client facing role for at least 12 months (preferably within Cigna Global Health Benefits). Possesses astute knowledge of Cigna Global products. Understands Cigna Healthcare's administrative processes and broad business objectives. Excellent verbal/written communication and data presentation skills. Thorough understanding of multiple software and system-based applications such as Microsoft Office database and spreadsheets (Excel, PowerPoint, Word, sales tracking systems). Demonstrated mastery of written and verbal communication skills and critical thinking Requires background or experience in marketing, account management, account service, sales, or other areas requiring significant client and customer interaction. Proven project management skills for designing, implementing and promoting health improvement strategies for clients. Demonstrates experience with Influencing, negotiating, organizational and prioritization competencies required to effectively communicate and interact with all levels and functions within the organization, and with external partners. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 55,300 - 92,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.