The Cigna Group

Compensation

Full Description

The job profile for this position is Operating Effectiveness Lead Analyst, which is a Band 3 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Summary We’re seeking a proactive Intake Analyst to support our growing team focused on process improvement and production support. This role is critical to managing incoming business requests, assessing stakeholder needs, and prioritizing work. The ideal candidate is detail-oriented, collaborative, and passionate about driving operational excellence. Key Responsibilities Serve as the first point of contact for business-side intake requests Facilitate stakeholder requirement gathering and documentation Collaborate with the Product and Planning team to transition qualified requests for agile delivery Maintain intake tracking and metrics in Smartsheet Identify trends and recommend process improvements to reduce turnaround time Qualifications High School Diploma or equivalent required 4 plus years of experience in business analysis, intake coordination, or operations required Strong communication and stakeholder engagement skills preferred Familiarity with Smartsheet, Jira, and/or similar tools preferred Experience with EOM or agile frameworks preferred Ability to manage multiple priorities in a fast-paced environment preferred If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.