The Bug Man

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: The Bug Man is a leading pest control company dedicated to providing effective and environmentally responsible solutions to homes and businesses. With over 20 years of experience, we pride ourselves on exceptional customer service and innovative pest management techniques. Role Overview: As a Customer Service Representative at The Bug Man, you will be the first point of contact for our customers, playing a crucial role in ensuring their satisfaction. You will handle incoming calls, address inquiries, and schedule pest control services, contributing to a seamless customer experience. What You'll Do: - You will answer incoming customer calls promptly and professionally. - You will listen attentively to customer concerns and provide accurate information. - You will schedule and coordinate pest control service appointments. - You will maintain detailed records of customer interactions and service requests. - You will resolve customer issues or escalate them to the appropriate department. - You will support the team by providing feedback to improve service processes. - You will ensure compliance with company policies and procedures. What You Bring: - You have at least 2 years of experience in customer service or a related field. - You possess excellent verbal and written communication skills. - You are proficient with basic computer applications and scheduling software. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience in the pest control or home services industry. - Familiarity with CRM systems and call center technology. - Bilingual skills, especially in Spanish. - A positive attitude and a passion for helping customers. What We Offer: - We offer competitive hourly wages with opportunities for performance bonuses. - We offer comprehensive training and career development programs. - We offer a supportive and friendly work environment. - We offer health benefits and paid time off. - We offer opportunities for advancement within the company. Ready to Apply? Please submit your resume and a brief cover letter explaining why you would be a great fit for The Bug Man team. We look forward to hearing from you!