The Bug Man

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: The Bug Man is a leading pest control company dedicated to providing effective and environmentally responsible solutions to residential and commercial clients. With over 20 years of experience, we pride ourselves on exceptional customer service and innovative pest management techniques. Role Overview: As a Customer Service Representative at The Bug Man, you will be the first point of contact for our customers, playing a crucial role in delivering a positive experience. You will handle incoming calls, address customer inquiries, and schedule pest control services, ensuring customer satisfaction and operational efficiency. What You'll Do: - You will answer incoming customer calls promptly and professionally. - You will listen attentively to customer concerns and provide accurate information. - You will schedule pest control services efficiently to meet customer needs. - You will maintain detailed records of customer interactions and service requests. - You will collaborate with field technicians to coordinate service appointments. - You will resolve customer issues or escalate them appropriately. - You will contribute to improving customer service processes and policies. - You will uphold The Bug Man’s commitment to quality and customer satisfaction. What You Bring: - Minimum of 2 years experience in customer service or call center roles. - Strong communication and active listening skills. - Proficiency with scheduling software and basic computer applications. - Ability to multitask and manage time effectively in a fast-paced environment. - Positive attitude and problem-solving mindset. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience in the pest control or home services industry. - Familiarity with CRM systems. - Bilingual abilities. - Previous experience working in a non-remote, office-based customer service role. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career growth. - We offer a supportive and friendly work environment. Ready to Apply? Please submit your resume and a brief cover letter explaining why you are the perfect fit for the Customer Service Representative role at The Bug Man. We look forward to hearing from you!