The Bug Man

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: The Bug Man is a leading pest control company dedicated to providing effective and environmentally responsible solutions to residential and commercial clients. With over 20 years of experience, we pride ourselves on exceptional customer service and innovative pest management techniques. Role Overview: As a Customer Service Representative at The Bug Man, you will be the first point of contact for our customers, playing a crucial role in delivering a positive experience. You will handle incoming calls, address customer inquiries, and schedule pest control services efficiently and professionally. What You'll Do: - You will answer incoming customer calls promptly and courteously. - You will listen attentively to customer concerns and provide accurate information. - You will schedule and coordinate pest control service appointments. - You will maintain detailed and organized customer records. - You will resolve customer issues or escalate them to the appropriate department. - You will support the sales team by providing product and service information. - You will follow up with customers to ensure satisfaction and service quality. - You will contribute to a positive team environment by collaborating with colleagues. What You Bring: - You bring at least 2 years of experience in customer service or call center roles. - You have excellent verbal and written communication skills. - You are proficient with customer relationship management (CRM) software. - You possess strong problem-solving abilities and attention to detail. - You are comfortable working in a fast-paced, non-remote office environment. Bonus Points If You Have: - Experience in the pest control or home services industry. - Bilingual abilities, especially in Spanish. - Familiarity with scheduling and dispatch software. - A friendly and patient demeanor with a customer-first attitude. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career growth. - We offer a supportive and collaborative team culture. Ready to Apply? Please submit your resume and a brief cover letter explaining why you are the perfect fit for the Customer Service Representative role at The Bug Man. We look forward to hearing from you!