The Bug Man

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: The Bug Man is a leading pest control company dedicated to providing effective and environmentally responsible solutions to residential and commercial clients. With over 20 years of experience, we pride ourselves on exceptional customer service and innovative pest management techniques. Role Overview: As a Customer Service Representative at The Bug Man, you will be the first point of contact for our customers, playing a crucial role in ensuring their concerns are addressed promptly and professionally. Your role is to facilitate communication between customers and our service teams, helping to schedule appointments and provide accurate information. What You'll Do: - You will answer incoming calls from customers with professionalism and empathy. - You will listen carefully to customer concerns and provide clear, helpful responses. - You will schedule pest control services efficiently, coordinating with field technicians. - You will maintain accurate records of customer interactions and service requests. - You will resolve customer issues or escalate them to the appropriate department. - You will provide product and service information to assist customers in making informed decisions. - You will support the team by contributing to a positive and collaborative work environment. What You Bring: - Minimum of 2 years experience in customer service or call center roles. - Strong communication skills, both verbal and written. - Ability to multitask and manage time effectively in a fast-paced environment. - Proficiency with customer management software and basic computer skills. - A friendly, patient, and solution-oriented attitude. Bonus Points If You Have: - Experience in the pest control or home services industry. - Familiarity with scheduling software and CRM systems. - Bilingual abilities, especially in Spanish. - Previous experience working in a non-remote, office-based customer service role. What We Offer: - We offer competitive pay and opportunities for performance-based bonuses. - We offer comprehensive health benefits including medical, dental, and vision. - We offer paid time off and holiday pay. - We offer ongoing training and career development opportunities. - We offer a supportive team environment with a focus on work-life balance. Ready to Apply? Please submit your resume and a brief cover letter explaining why you would be a great fit for The Bug Man team. We look forward to hearing from you!