The Bug Man

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: The Bug Man is a leading pest control company dedicated to providing effective and environmentally responsible solutions to residential and commercial clients. With over 20 years of experience, we pride ourselves on exceptional customer service and innovative pest management techniques. Role Overview: As a Customer Service Representative at The Bug Man, you will be the first point of contact for our customers, playing a crucial role in delivering a positive experience. You will handle incoming calls, address customer inquiries, and schedule pest control services efficiently and professionally. What You'll Do: - You will answer incoming customer calls promptly and courteously. - You will listen attentively to customer concerns and provide accurate information. - You will schedule service appointments based on customer needs and technician availability. - You will maintain detailed records of customer interactions and service requests. - You will resolve customer issues or escalate them to the appropriate department. - You will support the sales team by providing product and service information. - You will contribute to improving customer service processes and procedures. What You Bring: - You bring at least 2 years of experience in customer service or call center roles. - You have excellent verbal and written communication skills. - You are proficient with customer relationship management (CRM) software. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience in the pest control or home services industry. - Familiarity with scheduling software and call center technology. - Bilingual skills, especially in Spanish. - A positive attitude and a passion for helping customers. What We Offer: - We offer competitive hourly wages with performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career growth. - We offer a supportive and friendly work environment with a focus on teamwork. Ready to Apply? Please submit your resume and a brief cover letter explaining why you are the perfect fit for this role to careers@thebugman.com. We look forward to hearing from you!