The Bug Man

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: The Bug Man is a leading pest control company dedicated to providing effective and environmentally responsible solutions to residential and commercial clients. With over 20 years of experience, we pride ourselves on exceptional customer service and innovative pest management techniques. Role Overview: As a Customer Service Representative at The Bug Man, you will be the first point of contact for our customers, playing a crucial role in delivering a positive experience. You will handle incoming calls, address customer inquiries, and schedule pest control services, ensuring customer satisfaction and operational efficiency. What You'll Do: - You will answer incoming customer calls promptly and professionally. - You will listen attentively to customer concerns and provide accurate information. - You will schedule and coordinate pest control service appointments. - You will maintain detailed and accurate customer records in our system. - You will resolve customer issues or escalate them to the appropriate department. - You will support the sales team by providing product and service information. - You will follow up with customers to ensure satisfaction and service quality. - You will contribute to a positive team environment by collaborating with colleagues. What You Bring: - Minimum of 2 years experience in customer service or call center roles. - Strong communication and active listening skills. - Proficiency with customer relationship management (CRM) software. - Ability to multitask and manage time effectively in a fast-paced environment. - Detail-oriented with strong organizational skills. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience in the pest control or home services industry. - Bilingual abilities, especially in Spanish. - Familiarity with scheduling software and Microsoft Office Suite. - Conflict resolution and problem-solving skills. What We Offer: - We offer competitive hourly wages with performance bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career growth. - We offer a supportive and friendly work environment with on-site training. Ready to Apply? Please submit your resume and a brief cover letter explaining why you are a great fit for the Customer Service Representative role at The Bug Man. Applications can be sent to careers@thebugman.com or dropped off in person at our office during business hours. We look forward to hearing from you!