The BayTech Group

Compensation

Full Description

Technology Concierge (IT & AI Concierge) Primarily Remote | Occasional Travel | $100k–$140k We’re partnering with a private investment office seeking an IT & AI Concierge to provide white-glove technology support across executive homes, home offices, and office environments. This is not your typical tech support role. One day you may be troubleshooting Microsoft 365, deploying a new laptop, or resolving network issues. The next, you could be configuring home office technology, AV and entertainment systems, residential Wi-Fi, smart home devices, or evaluating and implementing AI tools like Claude and ChatGPT. This is an ideal opportunity for someone who enjoys variety, takes ownership of problems from start to finish, and genuinely enjoys providing exceptional service. Responsibilities • Provide white-glove technical support to executives and family members • Support Windows PCs, Microsoft 365, Azure AD/Entra ID, networking, printers, and peripherals • Install, configure, and troubleshoot home offices, residential Wi-Fi, AV systems, TVs, streaming devices, and other consumer technology • Set up and maintain laptops, monitors, conference room equipment, and remote work environments • Evaluate, test, and help deploy AI tools and productivity solutions • Help educate users on emerging AI technologies and best practices • Coordinate with vendors and third-party technology providers • Own technology issues through resolution while delivering an exceptional customer experience Qualifications • 5+ years of hands-on IT support experience • Strong Microsoft 365 and Windows administration/troubleshooting skills • Experience supporting home office technology, residential networking, AV, entertainment systems, and consumer technology • Excellent troubleshooting ability with a strong customer-service mindset • Comfortable learning and adopting emerging AI technologies • MSP or prior executive support experience is highly preferred • Professional, resourceful, and able to work independently with a high degree of discretion • Able to travel occasionally as needed Why This Opportunity? • Primarily remote with occasional travel • Travel approximately quarterly (or less) to the Baltimore area, Florida residences, and occasionally Europe • Small, well-funded investment office where you’ll have broad ownership and direct impact • A unique blend of executive support, residential technology, Microsoft cloud technologies, and practical AI implementation This is an excellent fit for someone who enjoys wearing many hats, thrives in a high-touch support environment, and wants a role that’s far more dynamic than traditional desktop support. Please apply for consideration.