The Baldwin Group

Compensation

Full Description

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners. Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better. Position Summary The Infrastructure Operations Analyst supports the IT Infrastructure team by ensuring operational efficiency, audit readiness, and documentation accuracy. This role is responsible for gathering and organizing audit data, leading the creation and maintenance of infrastructure procedures and policy documentation, coordinating with third-party vendors, and assisting with task prioritization and assignment. The ideal candidate is detail-oriented, proactive, and comfortable working in a dynamic, fast-paced environment. Key Responsibilities Audit Support: - Assist Infrastructure Engineers in collecting, validating, and organizing audit data for internal and external reviews. - Maintain accurate records of infrastructure configurations, change logs, and compliance documentation. Documentation Leadership: - Lead the creation, revision, and coordination of infrastructure procedures and policy documents. - Ensure documentation is up-to-date, accessible, and aligned with compliance and operational standards. - Collaborate with stakeholders to standardize and improve documentation practices. Vendor Coordination: - Act as a point of contact for third-party vendors supporting infrastructure services. - Schedule and coordinate vendor activities, ensuring alignment with internal processes and timelines. - Track vendor performance and escalate issues as needed. Operational Support: - Support infrastructure-related projects and initiatives with administrative and logistical tasks. - Participate in process improvement efforts and contribute to team knowledge sharing. - Occasionally assist with the prioritization and assignment of infrastructure tasks to ensure efficient workflow and resource utilization. Qualifications - Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). - 1–3 years of experience in IT operations, infrastructure support, or audit/compliance roles. - Strong organizational and documentation skills with attention to detail. - Familiarity with infrastructure systems (servers, storage, networking, cloud platforms). - Experience coordinating with external vendors or service providers. - Proficiency with documentation and collaboration tools (e.g., SharePoint, Confluence, Microsoft Office). - Understanding of IT compliance frameworks (e.g., SOC 2, SOX, NYDFS) is a plus. Preferred Skills - Experience with ITSM platforms. - Strong communication and interpersonal skills. - Excellent writing skills, with the ability to produce clear, concise, and well-structured documentation. - Ability to manage multiple tasks and priorities effectively. #LI-BM1 #LI-REMOTE Click here for some insight into our culture! The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume. The Baldwin Group (previously Baldwin Risk Partners) is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since 2011, we’ve evolved from a local business into a national firm with a vast network of specializations serving two million clients across the country. At The Baldwin Group, we provide solutions so our clients can pursue what’s possible for themselves, their families, and their businesses. Whether renting a first apartment, opening a small business or taking a company public, we offer solutions to support clients at every step of their journey giving them peace of mind to pursue their purpose, passion, and dreams. We Protect the Possible. The Baldwin Group is an equal employment opportunity firm and strives to comply with all laws prohibiting discrimination based on race, color, religion, age, sex (including sexual orientation and gender identity), national origin or ancestry, disability, military status, marital status, and any other category protected by federal, state, or local laws. All such discrimination is unlawful, and all persons involved in the operations of the firm are prohibited from engaging in this conduct.