The Baldwin Group

Compensation

Full Description

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners. Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better. Position Summary: The Associate Operations Analyst is an entry-level position designed to support the Claims Operations team while building foundational knowledge in claims processing and operational analysis. This role is ideal for early-career professionals looking to grow into an operations or data analytics career within the insurance industry. For Claire specifically, during the first 6–12 months, she will work directly with the Claims Processing team to gain hands-on experience with core functions such as invoice processing, FNOL (First Notice of Loss) reconciliations, phone support, and general claims operations. This learning phase is critical to building context for future analytical responsibilities. Following this development period, she will gradually transition into supporting operations analysis by assisting with reporting, process improvements, project coordination, and data interpretation under the guidance of Operations Analysts and the Associate Director. Key Responsibilities: Phase 1: Claims Support & Foundational Learning (First 6–12 Months) Perform routine claims support activities, including: Invoice intake and processing FNOL reconciliation tasks Phone and administrative support for claims adjusters Document review, classification, and routing Collaborate with the Claims Processing team to understand workflows, systems, and customer service principles. Participate in training and cross-functional exposure to build a well-rounded understanding of claims operations. Phase 2: Transition to Operations Analysis Data Support: Assist in collecting, organizing, and reviewing data from multiple sources to help identify trends in claims volume. Support the team by preparing basic analyses and summaries for review by senior staff. Process Improvement Assistance: Help with the rollout of new processes or system updates by performing testing, gathering feedback, and documenting changes to support increased efficiency within the claims department. Reporting Support: Generate standard reports and maintain existing reporting templates related to claims activity, team performance, and customer satisfaction. Assist with compiling findings for management reviews. Project Coordination: Provide administrative and tracking support for ongoing projects, helping ensure tasks stay on schedule and are aligned with department priorities. Team Collaboration: Work closely with team members across claims, technology, and other departments to support daily operations and maintain clear communication. Issue Escalation: Support problem-solving efforts by identifying and reporting claims processing or system-related issues to appropriate team members for resolution. General Support: Perform other administrative or operational tasks as assigned to assist the claims operations team. Assist in tracking department goals and metrics, helping ensure progress is monitored and documented. IMPORTANT NOTICE: This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons. Click here for some insight into our culture! The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume. The Baldwin Group (previously Baldwin Risk Partners) is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since 2011, we’ve evolved from a local business into a national firm with a vast network of specializations serving two million clients across the country. At The Baldwin Group, we provide solutions so our clients can pursue what’s possible for themselves, their families, and their businesses. Whether renting a first apartment, opening a small business or taking a company public, we offer solutions to support clients at every step of their journey giving them peace of mind to pursue their purpose, passion, and dreams. We Protect the Possible. The Baldwin Group is an equal employment opportunity firm and strives to comply with all laws prohibiting discrimination based on race, color, religion, age, sex (including sexual orientation and gender identity), national origin or ancestry, disability, military status, marital status, and any other category protected by federal, state, or local laws. All such discrimination is unlawful, and all persons involved in the operations of the firm are prohibited from engaging in this conduct.