TGI MAIN COMPANY

Compensation

Full Description

About the position The Systems/Network Administrator provides advanced technical support and troubleshooting for hardware, software, and network related issues. This role involves resolving complex technical problems, escalating issues to higher-level support when necessary, and ensuring timely resolution of customer requests. Responsibilities • Hands on administration of Windows desktop and server environments. • Management and Administration of the TGI corporate network. • Management and Administration of Azure Active Directory, DNS, DHCP and O365. • Management and Administration of Microsoft Teams • Management and Administration of VmWare and Hyper-V virtual environments • Support and configuration of NAS and SAN technologies from various vendors. • Installing, configuring and troubleshooting routers, firewalls, switches and wireless access points. (Cisco, Meraki, HP, UniFi, SonicWall). • Troubleshooting complex application/hardware/network/system incidents and providing timely remediation and root cause analysis. • Managing and maintaining inventory of hardware, installed software and corporate licensing. • Documentation of procedures, standards, best practices configurations, settings, installation sequences and back-out instructions. • Timely responses to support tickets on Connectwise service board. Requirements • Strong verbal and written communication skills. • Substantial experience with Windows Servers. • Substantial experience Managing Office 365 including Sharepoint/Exchange/Teams/OneDrive • Strong understanding of fundamental networking concepts. • Strong understanding of architecting and configuring Microsoft Windows OS technology Iincluding AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units. • Experience with VMware and Hyper-V virtual environments. • Excellent interpersonal customer service and problem-solving skills. • Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities. • 4-6 years technical experience relevant to the above. • Ability to work collaboratively within a team environment. • A driver’s license and vehicle of your own and the ability to travel to Company locations in the Tri-State. • A solid and well thought out diagnostic mindset. • Physical ability to lift and move heavy equipment (servers, computers, etc.). Nice-to-haves • Familiarity with the ConnectWise Suite of products is helpful but not a requirement. Benefits • Dental insurance • Health insurance • Vision insurance • PTO • 401(k)