TGI Fridays

Compensation

Full Description

Busser ROLE PURPOSE! To ensure Guests are seated at a clean and properly set table within the shortest amount of time possible. To maintain cleanliness of the restroom, perimeter of the building and parking lot. To work with W/Ws and Host/Hostesses to ensure Guests receive excellent service. KEY RESPONSIBILITIES & ACCOUNTABILITIES • Promptly cleans and resets tables after each Guest's departure. • Offers assistance to Guests by clearing away dishes and glassware, and refills beverages. Maintains cleanliness of restroom, perimeter of building and parking lot. • Prepares coffee and iced tea to help Team Members serve Guests. • Assisting with Guest needs as they arise, including but not limited to the below mentioned cleaning expectations: • Checks cleanliness of the busstand from previous shift and notifies Manager of any problems. Sets up the busstand, restocks and prepares busstand for shift change and/or close. • Checks high chairs and booster seats for cleanliness when resetting tables. • Cleans and sanitizes throughout the shift, including taking out trash as needed. • Prepares OTLE and/or close. KEY DECISIONS Influences: • Guest Experience • Issues around cleanliness and sanitation MEASURES OF SUCCESS • Consistently fulfill the Key Responsibilities and Accountabilities above • Guest satisfaction scores • Cleanliness and sanitation QUALIFICATION REQUIREMENTS • Must be able to read menu items • Must be able to clearly communicate Guest needs to other Team Members (W/W’s, door person, bartender or Manager) • Must be able to hear well amongst loud background noise in order to answer telephone and respond to Guest requests • Must be able to lift and carry sacks, cases, and bus tubs of up to 70 lbs, up to 20 times per shift; places these items on high shelves and in walk-in freezer • Must be able to reach, bend, stoop and wipe frequently • Must be able to stand and walk during entire shift COMPETENCIES PASSION FOR THE GUEST – Actively contributes to fun, friendly and engaging service. • Understands how their role impacts the Guest. • Displays a caring attitude towards Guests. • Contributes to the Guest experience through knowledge of job and products. • Demonstrates a service attitude by providing support to those who are directly serving the Guest. • Handles special requests in a responsive and positive way. • Utilizes customer feedback to provide a better Guest experience. COMMUNICATION – Keeps the lines of communication positive, open and productive. • Pays close attention to Guests' and coworkers’ special requests to ensure accuracy. • Responds positively to conflict situations and works to find appropriate solutions. • Keeps interaction positive and productive; avoids conveying negative messages. • Shares information with others to raise awareness of potential needs and concerns. • Listens carefully and attentively to others without interrupting. • Asks thoughtful questions to ensure proper understanding of the message being conveyed. • Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions. PASSION & INITIATIVE – Keeps it fun and keeps up with the pace. • Shows Guests and Team Members that (s)he genuinely enjoys the job. • Displays passion, energy and pride in doing the job right. • Works with a strong sense of urgency and drive; pushes for quick, yet accurate results. • Focuses on the way (s)he approaches a task, not just the task itself. • Takes independent action to improve existing systems and processes. • Enthusiastically promotes the TGI Fridays brand and menu items. RELIABILITY & ACCOUNTABILITY – Works hard and delivers quality results. • Arrives on time and ready to work dressed in proper dress code. • Attends all required shift meetings and is prepared to contribute. • Minimizes wastes and costs (e.g., maintains proper rotation of inventory). • Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly. • Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions. FLEXIBILITY & STRESS TOLERANCE – Knows that anything can and will happen and handles uncertainty in a calm, controlled manner. • Addresses daily challenges and obstacles with confidence and a positive attitude. • Easily adjusts to meet changing demands and new responsibilities. • Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift. • Maintains an even-tempered demeanor even in stressful situations. • Responds calmly to problems and controls emotional reactions. • Handles him/herself in a professional manner at all times. TEAMWORK & COLLABORATION – Fuels an environment where everyone pitches in and gets along. • Recognizes the importance of working together to accomplish goals. • Actively promotes cooperation, respect, and acceptance of all Team Members. • Establishes positive and supportive working relationships with all Team Members to maintain a productive environment. • Takes on additional responsibilities to ensure proper coverage during rush periods. • Reaches out to Team Members when necessary to ensure timely completion of all tasks. • Takes advantage of opportunities to set an example for new or inexperienced Team Members. Up to $12/ hr Busser ROLE PURPOSE! To ensure Guests are seated at a clean and properly set table within the shortest amount of time possible. To maintain cleanliness of the restroom, perimeter of the building and parking lot. To work with W/Ws and Host/Hostesses to ensure Guests receive excellent service. KEY RESPONSIBILITIES & ACCOUNTABILITIES • Promptly cleans and resets tables after each Guest's departure. • Offers assistance to Guests by clearing away dishes and glassware, and refills beverages. Maintains cleanliness of restroom, perimeter of building and parking lot. • Prepares coffee and iced tea to help Team Members serve Guests. • Assisting with Guest needs as they arise, including but not limited to the below mentioned cleaning expectations: • Checks cleanliness of the busstand from previous shift and notifies Manager of any problems. Sets up the busstand, restocks and prepares busstand for shift change and/or close. • Checks high chairs and booster seats for cleanliness when resetting tables. • Cleans and sanitizes throughout the shift, including taking out trash as needed. • Prepares OTLE and/or close. KEY DECISIONS Influences: • Guest Experience • Issues around cleanliness and sanitation MEASURES OF SUCCESS • Consistently fulfill the Key Responsibilities and Accountabilities above • Guest satisfaction scores • Cleanliness and sanitation QUALIFICATION REQUIREMENTS • Must be able to read menu items • Must be able to clearly communicate Guest needs to other Team Members (W/W’s, door person, bartender or Manager) • Must be able to hear well amongst loud background noise in order to answer telephone and respond to Guest requests • Must be able to lift and carry sacks, cases, and bus tubs of up to 70 lbs, up to 20 times per shift; places these items on high shelves and in walk-in freezer • Must be able to reach, bend, stoop and wipe frequently • Must be able to stand and walk during entire shift COMPETENCIES PASSION FOR THE GUEST – Actively contributes to fun, friendly and engaging service. • Understands how their role impacts the Guest. • Displays a caring attitude towards Guests. • Contributes to the Guest experience through knowledge of job and products. • Demonstrates a service attitude by providing support to those who are directly serving the Guest. • Handles special requests in a responsive and positive way. • Utilizes customer feedback to provide a better Guest experience. COMMUNICATION – Keeps the lines of communication positive, open and productive. • Pays close attention to Guests' and coworkers’ special requests to ensure accuracy. • Responds positively to conflict situations and works to find appropriate solutions. • Keeps interaction positive and productive; avoids conveying negative messages. • Shares information with others to raise awareness of potential needs and concerns. • Listens carefully and attentively to others without interrupting. • Asks thoughtful questions to ensure proper understanding of the message being conveyed. • Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions. PASSION & INITIATIVE – Keeps it fun and keeps up with the pace. • Shows Guests and Team Members that (s)he genuinely enjoys the job. • Displays passion, energy and pride in doing the job right. • Works with a strong sense of urgency and drive; pushes for quick, yet accurate results. • Focuses on the way (s)he approaches a task, not just the task itself. • Takes independent action to improve existing systems and processes. • Enthusiastically promotes the TGI Fridays brand and menu items. RELIABILITY & ACCOUNTABILITY – Works hard and delivers quality results. • Arrives on time and ready to work dressed in proper dress code. • Attends all required shift meetings and is prepared to contribute. • Minimizes wastes and costs (e.g., maintains proper rotation of inventory). • Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly. • Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions. FLEXIBILITY & STRESS TOLERANCE – Knows that anything can and will happen and handles uncertainty in a calm, controlled manner. • Addresses daily challenges and obstacles with confidence and a positive attitude. • Easily adjusts to meet changing demands and new responsibilities. • Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift. • Maintains an even-tempered demeanor even in stressful situations. • Responds calmly to problems and controls emotional reactions. • Handles him/herself in a professional manner at all times. TEAMWORK & COLLABORATION – Fuels an environment where everyone pitches in and gets along. • Recognizes the importance of working together to accomplish goals. • Actively promotes cooperation, respect, and acceptance of all Team Members. • Establishes positive and supportive working relationships with all Team Members to maintain a productive environment. • Takes on additional responsibilities to ensure proper coverage during rush periods. • Reaches out to Team Members when necessary to ensure timely completion of all tasks. • Takes advantage of opportunities to set an example for new or inexperienced Team Members. Up to $12/ hr