TELUS

Compensation

Full Description

Description Join our team and what we'll accomplish together Ready to shape the future of technology implementation? Join TELUS's Product Introduction & National Enablement (PINE) team, where innovation meets execution. As a key player in our dynamic team, you'll drive the strategic rollout of cutting-edge products and programs that empower our national Customer Solutions Delivery (CSD) operations. We're seeking a Senior Program Manager who thrives on turning complex challenges into streamlined solutions. Here, your expertise will directly impact how our field teams deliver exceptional customer experiences across Canada. You'll be part of a diverse, forward-thinking team that's passionate about emerging technologies, process excellence, and data-driven operational improvements. Join a collaborative environment where your ideas matter, creativity is celebrated, strategic thinking leads to real-world results, and insights drive measurable impact. If you're ready to make your mark in a role where every project shapes the future of our field operations and customer success, we want to hear from you. What you'll do • Own the end-to-end strategic roadmap development and execution for multiple programs ensuring alignment with business objectives and market opportunities • Lead new product introduction strategies and product enhancement initiatives that drive competitive advantage and customer value • Develop and implement operational performance improvement programs by leveraging data analytics to identify inefficiencies, establish performance baselines, and track improvement metrics • Drive comprehensive field enablement strategies for large-scale product implementations, ensuring seamless adoption across national operations • Analyze operational data and key performance indicators (KPIs) to inform strategic decisions, identify trends, and recommend evidence-based solutions that drive business results • Secure strategic buy-in from executive leadership for product implementation initiatives and organizational transformation programs, supported by data-driven business cases • Spearhead organizational transformation efforts that optimize operational processes and enhance customer experience delivery through continuous performance monitoring • Collaborate cross-functionally with diverse stakeholders across business units to ensure strategic alignment and successful execution • Champion operational excellence initiatives that deliver measurable improvements in efficiency, quality, and customer satisfaction Qualifications What you bring • Exceptional communication skills with the ability to influence and engage stakeholders at all organizational levels • Advanced strategic and critical thinking capabilities, with proven ability to analyze complex business challenges and develop innovative solutions • Strong data analysis and business intelligence skills with demonstrated expertise in translating data insights into actionable operational improvements • Proven experience developing and executing operational performance improvement programs, including process optimization, efficiency gains, and measurable outcomes • Data-driven decision-making approach to evaluate market trends, performance metrics, and strategic opportunities with ability to build compelling narratives from complex data • Demonstrated ability to drive both strategy development and flawless execution, bridging the gap between vision and results • Innovative thinking and creative problem-solving skills, with a track record of introducing breakthrough approaches to complex challenges • Proven change management expertise with experience leading organizational transformation initiatives and driving adoption of new processes and technologies Great-to-haves • 5+ years of experience in strategic program implementation, preferably in product strategy, market development, operational transformation, or continuous improvement • Advanced degree in Business Administration, Strategy, Operations, or related field • Program management and project management experience with demonstrated success in large-scale initiative delivery • Experience with operational analytics tools, performance dashboards, or business intelligence platforms