TELUS International

Compensation

Full Description

Description and Requirements We are seeking an AI/Backend Engineer with expertise in generative AI and backend systems. This role will focus on designing orchestration pipelines, managing data workflows, and building the infrastructure to support multi-agent LLM applications at scale. What you'll do • Design and implement backend services using FastAPI (Python) . • Build and maintain LangChain/LangGraph based agent workflows. • Manage data storage with a hybrid architecture : MongoDB (NoSQL) for tasks and dialogues, Postgres for structured metadata, and Vector DBs (Weaviate, Pinecone, or Qdrant) for semantic retrieval. • Define and enforce JSON/Pydantic schemas to ensure clean, reusable dataset outputs. • Implement distributed task orchestration with Celery + Redis (or Prefect). • Deploy and scale services using Docker + Kubernetes on cloud platforms (AWS or GCP). • Write reliable tests (unit/integration) with Pytest , and ensure system observability. • Collaborate closely with frontend engineers to power interactive web applications with well-designed APIs. What we are looking for: • 4+ years of professional software engineering experience. • 2+ years working directly with LLMs, LangChain, or agent frameworks . • Strong Python skills, especially in FastAPI and async programming. • Experience with NoSQL + SQL databases and schema design. • Knowledge of modern deployment workflows (Docker, Kubernetes, CI/CD). Bonus: prior experience building data labeling, workflow automation, or marketplace systems. TELUS Values: TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values: • We passionately put our customers and communities first • We embrace changes and innovate courageously • We grow together through spirited teamwork At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. Equal Opportunity Employer: At TELUS International, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity. Additional Job Description We are seeking an AI/Backend Engineer with expertise in generative AI and backend systems. This role will focus on designing orchestration pipelines, managing data workflows, and building the infrastructure to support multi-agent LLM applications at scale. Language Reference English EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.