Teleperformance

Compensation

Full Description

Job Title: Sales Customer Service Expert - Evening and Overnight Shifts - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a dynamic and inclusive environment focused on growth, sustainability, and customer success. Role Overview: As a Sales Customer Service Expert, you will play a crucial role in providing exceptional support and sales assistance during evening and overnight shifts. Your efforts will directly contribute to enhancing customer satisfaction and driving revenue growth for our clients. What You'll Do: - You will engage with customers via phone, email, or chat to provide outstanding service and resolve inquiries efficiently. - You will identify sales opportunities and promote products or services tailored to customer needs. - You will handle customer complaints with empathy and professionalism, ensuring positive outcomes. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and management to meet performance targets. - You will stay informed about product updates, promotions, and company policies. - You will adapt to changing processes and technologies to improve service delivery. What You Bring: - Minimum of 2 years experience in customer service or sales roles, preferably in a remote setting. - Strong communication skills with the ability to engage customers effectively. - Proficiency in using CRM software and digital communication tools. - Ability to work independently during evening and overnight shifts. - Problem-solving skills and a customer-centric mindset. Bonus Points If You Have: - Experience in the telecommunications or digital services industry. - Multilingual abilities to support diverse customer bases. - Previous experience working in a global, multicultural environment. - Familiarity with sales techniques and upselling strategies. What We Offer: - We offer competitive compensation with performance-based incentives. - We offer flexible remote work arrangements to support work-life balance. - We offer comprehensive training and professional development opportunities. - We offer a supportive and inclusive company culture. - We offer access to wellness programs and employee assistance resources. Ready to Apply? To join our team as a Sales Customer Service Expert, please submit your resume and a brief cover letter outlining your relevant experience and availability for evening and overnight shifts through our online application portal at Teleperformance careers.