Teleperformance

Compensation

Full Description

Job Title: Sales Customer Service Expert - Evening and Overnight Shifts - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through exceptional customer experiences. Role Overview: As a Sales Customer Service Expert, you will play a crucial role in supporting our clients by providing outstanding customer service during evening and overnight shifts. Your focus will be on driving sales while ensuring customer satisfaction in a remote work environment. What You'll Do: - You will engage with customers via phone, email, or chat to provide product information and resolve inquiries. - You will identify sales opportunities and promote products or services to meet customer needs. - You will handle customer complaints and provide effective solutions to ensure satisfaction. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and management to achieve sales targets. - You will adapt to changing processes and technologies to improve service delivery. - You will uphold company policies and compliance standards during all customer interactions. What You Bring: - Minimum of 2 years experience in sales or customer service roles, preferably in a remote setting. - Strong communication skills with the ability to engage customers effectively. - Proficiency in using CRM software and digital communication tools. - Ability to work independently during evening and overnight shifts. - Problem-solving skills and a customer-focused mindset. Bonus Points If You Have: - Experience working in a global or multicultural environment. - Bilingual or multilingual abilities. - Previous experience in the telecommunications or technology sectors. - Familiarity with sales performance metrics and targets. What We Offer: - We offer competitive compensation with performance-based incentives. - We offer flexible remote work arrangements to support work-life balance. - We offer comprehensive training and career development opportunities. - We offer a supportive and inclusive company culture. - We offer access to wellness programs and employee assistance resources. Ready to Apply? To join our dynamic team at Teleperformance, please submit your resume and a cover letter outlining your relevant experience and availability for evening and overnight shifts. We look forward to hearing from you!