Teleperformance

Compensation

Full Description

Job Title: Sales Customer Service Expert - Evening and Overnight Shifts - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through exceptional customer experiences. Role Overview: As a Sales Customer Service Expert, you will play a crucial role in driving customer satisfaction and sales growth during evening and overnight shifts. This remote position requires a proactive and customer-focused individual who can effectively manage inquiries, resolve issues, and promote products and services to meet company goals. What You'll Do: - You will engage with customers via phone, email, or chat to provide exceptional service and support. - You will identify customer needs and recommend appropriate products or services to drive sales. - You will handle customer inquiries, complaints, and requests with professionalism and empathy. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and management to improve service quality and sales strategies. - You will meet or exceed individual and team sales targets consistently. - You will adapt to changing processes and technologies to enhance customer experience. - You will work independently during evening and overnight shifts, ensuring reliable and timely service delivery. What You Bring: - Minimum of 2 years of experience in sales or customer service roles, preferably in a remote environment. - Strong communication skills, both verbal and written, with the ability to engage customers effectively. - Proficiency in using CRM software and other digital communication tools. - Ability to work flexible hours, specifically evening and overnight shifts. - Problem-solving skills and the ability to handle challenging customer situations calmly. - Self-motivated with strong time management and organizational skills. Bonus Points If You Have: - Experience working in a global or multicultural company. - Additional language skills beyond English. - Previous experience in telecommunication or technology sales. - Familiarity with data privacy and security standards in customer service. What We Offer: - We offer competitive compensation with performance-based incentives. - We offer comprehensive training and ongoing professional development opportunities. - We offer a fully remote work environment with flexible scheduling. - We offer a supportive and inclusive company culture that values diversity. - We offer access to wellness programs and employee assistance resources. Ready to Apply? To join our dynamic team at Teleperformance, please submit your resume and a cover letter outlining your relevant experience and availability for evening and overnight shifts. We look forward to hearing from you!