Teleperformance

Compensation

Full Description

Job Title: Sales Customer Service Expert - Evening and Overnight Shifts - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, we are committed to helping businesses streamline operations and enhance customer experiences in meaningful and sustainable ways. Role Overview: As a Sales Customer Service Expert, you will play a crucial role in driving sales and providing exceptional customer support during evening and overnight shifts. Your focus will be on delivering outstanding service to customers while meeting sales targets and contributing to the overall success of the team. What You'll Do: - You will engage with customers via phone, email, or chat to understand their needs and offer tailored product solutions. - You will handle inbound sales inquiries and convert leads into sales opportunities. - You will provide accurate information about products, services, and promotions to customers. - You will resolve customer issues promptly and professionally to ensure satisfaction. - You will maintain detailed records of customer interactions and sales activities. - You will collaborate with team members and management to meet and exceed sales goals. - You will adapt to changing processes and technologies to improve service delivery. - You will uphold company policies and compliance standards in all customer interactions. What You Bring: - Minimum of 2 years of experience in sales or customer service roles, preferably in a remote environment. - Strong communication skills with the ability to engage customers effectively. - Proven track record of meeting or exceeding sales targets. - Ability to work independently during evening and overnight shifts. - Proficiency with CRM software and basic computer applications. - Problem-solving skills and a customer-centric mindset. Bonus Points If You Have: - Experience working in a global or multicultural company. - Familiarity with digital business services or technology products. - Multilingual abilities or fluency in more than one language. - Previous experience in a remote work setting. What We Offer: - We offer competitive compensation with performance-based incentives. - We offer flexible remote work arrangements to support work-life balance. - We offer comprehensive training and professional development opportunities. - We offer a supportive and inclusive company culture. - We offer access to wellness programs and employee assistance resources. Ready to Apply? To join our dynamic team at Teleperformance, please submit your resume and a cover letter outlining your relevant experience and availability for evening and overnight shifts. We look forward to hearing from you!