Teleperformance

Compensation

Full Description

Job Title: Sales Customer Service Expert - Evening and Overnight Shifts - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements for its clients. Role Overview: As a Sales Customer Service Expert, you will play a crucial role in providing exceptional customer support during evening and overnight shifts. Your primary focus will be to engage with customers, address their inquiries, and drive sales while ensuring a positive and seamless customer experience. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy during evening and overnight hours. - You will identify customer needs and recommend appropriate products or services to drive sales. - You will resolve customer issues efficiently, ensuring high satisfaction and retention. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and supervisors to meet performance targets. - You will stay informed about product updates and company policies to provide accurate information. - You will contribute to a positive team environment by sharing feedback and best practices. What You Bring: - You bring at least 2 years of experience in customer service or sales roles, preferably in a remote setting. - You have excellent communication skills, both verbal and written, with a customer-centric approach. - You are comfortable working evening and overnight shifts consistently. - You possess strong problem-solving skills and the ability to handle challenging customer situations. - You are proficient with digital communication tools and CRM software. Bonus Points If You Have: - Experience working in a global or multicultural environment. - Previous experience in telecommunication or digital services sales. - Multilingual abilities to support diverse customer bases. - Familiarity with performance metrics and sales targets in a remote work context. What We Offer: - We offer competitive compensation with performance-based incentives. - We offer flexible remote work arrangements to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer a supportive and inclusive company culture focused on employee well-being. - We offer opportunities for career growth within a global organization. Ready to Apply? Submit your application through our careers page or contact our recruitment team directly to start your journey with Teleperformance today.