Teleperformance

Compensation

Full Description

Job Title: Sales Customer Service Expert - Evening and Overnight Shifts - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a dynamic and inclusive environment focused on growth and excellence. Role Overview: As a Sales Customer Service Expert, you will play a crucial role in providing exceptional customer support during evening and overnight shifts. Your primary focus will be to engage with customers, resolve inquiries, and drive sales while maintaining high standards of service and professionalism. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy during evening and overnight hours. - You will identify customer needs and recommend appropriate products or services to drive sales. - You will resolve customer issues efficiently, ensuring a positive experience and customer satisfaction. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and management to meet performance goals. - You will stay updated on product knowledge and company policies to provide accurate information. - You will contribute to a positive team environment by sharing feedback and best practices. What You Bring: - You bring at least 2 years of experience in customer service or sales roles, preferably in a remote setting. - You have excellent communication skills, both verbal and written, with a customer-centric approach. - You possess strong problem-solving abilities and can handle challenging situations calmly. - You are comfortable working evening and overnight shifts consistently. - You have basic computer skills and familiarity with CRM software. Bonus Points If You Have: - Experience in sales-driven customer service environments. - Multilingual abilities or proficiency in additional languages. - Previous experience working in a global or multicultural company. - Knowledge of digital business services or technology sectors. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer flexible remote work arrangements to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer a supportive and inclusive company culture that values diversity. - We offer opportunities for career advancement within a global organization. Ready to Apply? Submit your application through our careers page on the Teleperformance website. Join us and be part of a global team dedicated to excellence and innovation in customer service.