Teleperformance

Compensation

Full Description

Job Title: Sales Customer Service Expert - Evening and Overnight Shifts - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a dynamic and inclusive environment focused on growth, sustainability, and customer success. Role Overview: As a Sales Customer Service Expert, you will play a crucial role in providing exceptional support and sales assistance during evening and overnight shifts. Your efforts will directly contribute to enhancing customer satisfaction and driving revenue growth for our clients. What You'll Do: - You will engage with customers via phone, email, or chat to address inquiries and provide product information. - You will identify customer needs and recommend appropriate products or services to maximize sales opportunities. - You will handle customer concerns and resolve issues promptly to ensure a positive experience. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and management to meet performance targets. - You will stay informed about product updates, promotions, and company policies. - You will contribute to continuous improvement initiatives by providing feedback and suggestions. What You Bring: - You have at least 2 years of experience in sales or customer service roles. - You possess excellent communication and interpersonal skills. - You are comfortable working evening and overnight shifts in a remote setting. - You have strong problem-solving abilities and a customer-focused mindset. - You are proficient with CRM software and basic computer applications. Bonus Points If You Have: - Experience in a remote sales or customer service position. - Familiarity with digital business services or technology sectors. - Multilingual abilities to support diverse customer bases. - Proven track record of meeting or exceeding sales targets. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer comprehensive training and professional development opportunities. - We offer flexible remote work arrangements to support work-life balance. - We offer a supportive and inclusive company culture. - We offer access to wellness programs and employee assistance resources. Ready to Apply? Submit your application through our careers page or send your resume and cover letter to the provided email address. Join Teleperformance and be part of a global team dedicated to excellence and innovation.