Teleperformance

Compensation

Full Description

Job Title: Sales Customer Service Expert - Evening and Overnight Shifts - Remote Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, we are committed to helping businesses streamline operations and enhance customer experiences in meaningful and sustainable ways. Role Overview: As a Sales Customer Service Expert, you will play a crucial role in driving sales and providing exceptional customer support during evening and overnight shifts. This remote position requires a proactive and customer-focused individual who can effectively engage with clients, resolve inquiries, and contribute to the company’s growth objectives. What You'll Do: - You will engage with customers to understand their needs and offer tailored sales solutions. - You will handle inbound and outbound calls with professionalism and empathy. - You will resolve customer inquiries and issues promptly to ensure satisfaction. - You will meet or exceed sales targets and performance metrics consistently. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and management to improve service quality. - You will adapt to changing processes and technologies to enhance efficiency. - You will maintain a positive and professional attitude during all customer interactions. What You Bring: - You have at least 2 years of experience in sales or customer service roles. - You possess excellent communication and interpersonal skills. - You are comfortable working evening and overnight shifts in a remote setting. - You have strong problem-solving abilities and a customer-centric mindset. - You are proficient with CRM software and basic computer applications. - You demonstrate reliability, self-motivation, and the ability to work independently. Bonus Points If You Have: - Experience in a remote sales or customer service position. - Familiarity with digital business services or technology sectors. - Multilingual abilities or fluency in additional languages. - Previous experience working in a global or multicultural environment. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer flexible remote work arrangements to support work-life balance. - We offer comprehensive training and professional development opportunities. - We offer a supportive and inclusive company culture. - We offer access to wellness programs and employee assistance resources. Ready to Apply? To join our dynamic team at Teleperformance, please submit your resume and a brief cover letter outlining your relevant experience and availability for evening and overnight shifts. We look forward to hearing from you!