Teleperformance

Compensation

Full Description

Job Title: Remote Technology Technical Support Representative Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and efficient solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced technology and exceptional customer service. Role Overview: As a Remote Technology Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. Your role is crucial in diagnosing and resolving technical issues, ensuring customer satisfaction, and maintaining the high standards of Teleperformance’s service delivery. What You'll Do: - You will provide timely and effective technical support to customers via phone, email, or chat. - You will troubleshoot and resolve hardware, software, and network issues. - You will document customer interactions and technical issues accurately in the company’s CRM system. - You will escalate complex problems to higher-level support teams when necessary. - You will maintain up-to-date knowledge of product features and technical updates. - You will assist in training new team members and share best practices. - You will contribute to continuous improvement initiatives to enhance customer experience. What You Bring: - You bring at least 2 years of experience in technical support or a related IT role. - You have strong knowledge of computer systems, mobile devices, and networking. - You possess excellent problem-solving skills and attention to detail. - You have effective communication skills, both verbal and written. - You are comfortable working independently in a remote environment. - You have proficiency with CRM software and remote support tools. Bonus Points If You Have: - Experience supporting multiple operating systems such as Windows, macOS, and Linux. - Certifications like CompTIA A+, Network+, or similar technical credentials. - Previous experience in a customer service role within a technology company. - Multilingual abilities to support a diverse customer base. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer comprehensive training and professional development opportunities. - We offer competitive salary and performance-based incentives. - We offer a supportive and inclusive company culture. - We offer access to wellness programs and employee assistance resources. Ready to Apply? Submit your resume and cover letter through our online application portal at Teleperformance careers page. Join us and be part of a global team dedicated to excellence in technology support and customer service.