Teleperformance

Compensation

Full Description

Job Title: Remote Technology Technical Support Representative Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to helping businesses streamline operations and enhance customer experiences in meaningful and sustainable ways. Role Overview: As a Remote Technology Technical Support Representative, you will be the frontline support for customers experiencing technical issues. Your role is crucial in providing timely, effective solutions and ensuring customer satisfaction through excellent communication and problem-solving skills. What You'll Do: - You will provide remote technical support to customers, troubleshooting hardware and software issues. - You will diagnose and resolve technical problems via phone, email, or chat. - You will document all interactions and solutions accurately in the company’s CRM system. - You will escalate complex issues to higher-level support teams when necessary. - You will maintain up-to-date knowledge of product features and updates. - You will assist in training new team members and share best practices. - You will contribute to improving support processes and customer satisfaction. What You Bring: - Minimum of 2 years experience in technical support or a related IT role. - Strong knowledge of computer systems, mobile devices, and other tech products. - Excellent problem-solving skills and the ability to think critically under pressure. - Exceptional communication skills, both written and verbal. - Ability to work independently in a remote environment with minimal supervision. Bonus Points If You Have: - Experience with CRM software and remote support tools. - Certifications such as CompTIA A+, Network+, or similar. - Multilingual abilities to support diverse customer bases. - Prior experience working in a global, fast-paced customer service environment. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer comprehensive training and ongoing professional development. - We offer competitive salary and performance-based incentives. - We offer a supportive and inclusive company culture. - We offer access to wellness programs and employee assistance resources. Ready to Apply? Submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. Join us and be part of a global team dedicated to excellence in customer support and technology services.