Teleperformance

Compensation

Full Description

Job Title: Remote Property & Casualty Licensed Insurance Representative - Non-Sales Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and technology-driven solutions to some of the world’s most recognized brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements through advanced digital services. Role Overview: As a Remote Property & Casualty Licensed Insurance Representative, you will play a crucial role in supporting clients by providing expert guidance and assistance related to property and casualty insurance policies. This non-sales position focuses on delivering exceptional customer service and ensuring client satisfaction through accurate information and problem resolution. What You'll Do: - You will assist clients with inquiries about their property and casualty insurance policies, ensuring clear and accurate communication. - You will process policy changes, claims, and other service requests efficiently and accurately. - You will provide detailed explanations of coverage, terms, and conditions to help clients understand their insurance options. - You will troubleshoot and resolve client issues related to billing, claims, and policy details. - You will maintain up-to-date knowledge of insurance products, regulations, and company policies. - You will document all client interactions thoroughly to ensure compliance and quality standards. - You will collaborate with internal teams to escalate and resolve complex client concerns. - You will contribute to continuous improvement initiatives to enhance customer experience. What You Bring: - You have a valid Property & Casualty insurance license. - You possess at least 2 years of experience in a customer service or insurance support role. - You have strong knowledge of property and casualty insurance products and industry regulations. - You demonstrate excellent communication and problem-solving skills. - You are proficient with CRM software and Microsoft Office applications. - You have the ability to work independently in a remote environment while managing time effectively. Bonus Points If You Have: - Experience working in a remote customer service or insurance environment. - Additional insurance licenses or certifications. - Bilingual abilities, especially in Spanish or French. - Familiarity with claims processing systems and insurance underwriting. What We Offer: - We offer a fully remote work environment with flexible scheduling options. - We offer competitive compensation and comprehensive benefits including health, dental, and vision insurance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive company culture focused on employee well-being. - We offer employee recognition programs and career advancement pathways. Ready to Apply? To join our team as a Remote Property & Casualty Licensed Insurance Representative, please submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. We look forward to hearing from you!