Teleperformance

Compensation

Full Description

Job Title: Remote Customer Service Representative Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements for its clients. Role Overview: As a Remote Customer Service Representative, you will be the frontline ambassador for Teleperformance’s clients, providing exceptional support and ensuring customer satisfaction. This role is designed for individuals who thrive in a fast-paced, digital environment and are passionate about delivering outstanding service remotely. What You'll Do: - You will handle inbound and outbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently while maintaining high satisfaction levels. - You will document customer interactions accurately using digital tools and CRM systems. - You will collaborate with team members and supervisors to improve service delivery. - You will stay updated on product knowledge and company policies to provide accurate information. - You will manage multiple communication channels including phone, email, and chat. - You will contribute to achieving team performance goals and quality standards. What You Bring: - Minimum of 2 years experience in customer service or related roles. - Strong communication skills, both verbal and written. - Proficiency with CRM software and digital communication platforms. - Ability to work independently in a remote setting with strong time management skills. - Problem-solving mindset with a focus on customer satisfaction. Bonus Points If You Have: - Experience working in a remote customer service environment. - Multilingual abilities or fluency in a second language. - Familiarity with telecommunication or digital business services industries. - Previous experience with performance metrics and quality assurance processes. What We Offer: - We offer flexible remote work arrangements to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer competitive compensation and performance-based incentives. - We offer a supportive and inclusive company culture. - We offer access to wellness programs and employee assistance resources. Ready to Apply? Submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. Join us and be part of a global team dedicated to excellence in customer service.