Teleperformance

Compensation

Full Description

Job Title: Remote Customer Service Representative Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements for its clients. Role Overview: As a Remote Customer Service Representative, you will be the frontline ambassador for Teleperformance’s clients, providing exceptional support and ensuring customer satisfaction. This role is designed for individuals who thrive in a fast-paced, digital environment and are passionate about delivering outstanding service remotely. What You'll Do: - You will handle inbound and outbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently while maintaining high satisfaction levels. - You will document customer interactions accurately using digital tools and CRM systems. - You will collaborate with team members and supervisors to improve service delivery. - You will stay updated on product knowledge and company policies to provide accurate information. - You will manage multiple communication channels including phone, email, and chat. - You will contribute to achieving team performance goals and quality standards. What You Bring: - You bring at least 1-2 years of experience in customer service or a related field. - You have excellent communication skills, both verbal and written. - You are proficient with computers and comfortable using CRM software and digital communication tools. - You possess strong problem-solving skills and the ability to handle challenging situations calmly. - You have a reliable internet connection and a quiet workspace suitable for remote work. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities or fluency in more than one language. - Familiarity with telecommunication or digital business services industries. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer flexible remote work arrangements to support work-life balance. - We offer comprehensive training and ongoing professional development opportunities. - We offer competitive compensation and performance-based incentives. - We offer a supportive and inclusive company culture that values diversity. - We offer access to wellness programs and employee assistance resources. Ready to Apply? Please submit your resume and a brief cover letter through our online application portal at www.teleperformance.com/careers. We look forward to welcoming you to our global team!