Teleperformance

Compensation

Full Description

Job Title: Remote Customer Service Representative Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a dynamic and inclusive environment focused on growth and excellence. Role Overview: As a Remote Customer Service Representative, you will be the frontline ambassador for our clients, providing exceptional support and ensuring customer satisfaction. This role is designed for individuals who thrive in a fast-paced, remote work environment and are committed to delivering outstanding service. What You'll Do: - You will handle inbound and outbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently while maintaining high satisfaction levels. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and management to improve service processes. - You will stay updated on product knowledge and company policies to provide accurate information. - You will meet or exceed performance metrics and quality standards consistently. - You will adapt to changing client needs and contribute to a positive remote work culture. What You Bring: - You bring at least 2 years of experience in customer service or a related field. - You have excellent communication skills, both verbal and written. - You are proficient with CRM software and basic computer applications. - You demonstrate strong problem-solving abilities and attention to detail. - You are self-motivated and capable of working independently in a remote setting. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities or fluency in a second language. - Familiarity with digital business services or technology sectors. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer comprehensive health benefits including medical, dental, and vision. - We offer flexible remote work arrangements to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? Submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. Join us and be part of a global team dedicated to excellence in customer service.