Teleperformance

Compensation

Full Description

Job Title: Remote Customer Service Representative Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering advanced, digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a culture of innovation, inclusivity, and continuous growth. Role Overview: As a Remote Customer Service Representative, you will be the frontline ambassador for our clients, providing exceptional support and ensuring customer satisfaction. This role is vital in maintaining strong customer relationships and enhancing the overall customer experience through effective communication and problem-solving. What You'll Do: - You will handle inbound customer inquiries via phone, email, or chat with professionalism and empathy. - You will resolve customer issues promptly, ensuring a positive outcome and customer satisfaction. - You will document all interactions accurately in the company’s CRM system. - You will collaborate with team members and other departments to address complex customer needs. - You will stay informed about product updates and company policies to provide accurate information. - You will contribute to continuous improvement initiatives by providing feedback on customer trends and service challenges. - You will maintain confidentiality and adhere to company standards and compliance requirements. What You Bring: - You bring at least 1-2 years of experience in customer service or a related field. - You have excellent verbal and written communication skills. - You are proficient with CRM software and basic computer applications. - You demonstrate strong problem-solving abilities and attention to detail. - You are self-motivated and able to work independently in a remote environment. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities, especially in Spanish, French, or German. - Familiarity with digital business services or technology sectors. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer flexible remote work arrangements to support work-life balance. - We offer comprehensive training and professional development opportunities. - We offer a supportive and inclusive company culture focused on employee well-being. - We offer access to wellness programs and employee assistance resources. Ready to Apply? Submit your application through our careers page at www.teleperformance.com/careers or send your resume and cover letter to recruitment@teleperformance.com. Join us and be part of a global team making a difference!