Teleperformance

Compensation

Full Description

Job Title: Remote Customer Service Representative Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to helping businesses streamline operations and enhance customer experiences in meaningful and sustainable ways. Role Overview: As a Remote Customer Service Representative, you will be the frontline ambassador for Teleperformance’s clients, providing exceptional support and ensuring customer satisfaction. This role is designed for individuals who thrive in a dynamic, remote work environment and are passionate about delivering outstanding service. What You'll Do: - You will handle inbound customer inquiries via phone, email, or chat with professionalism and empathy. - You will resolve customer issues efficiently, ensuring a positive experience and timely solutions. - You will document customer interactions accurately in the company’s CRM system. - You will collaborate with team members and supervisors to improve service quality and processes. - You will stay updated on product knowledge and company policies to provide accurate information. - You will manage multiple customer interactions simultaneously while maintaining attention to detail. - You will contribute to achieving team performance goals and customer satisfaction metrics. What You Bring: - Minimum of 1-2 years of experience in customer service or a related field. - Excellent communication skills, both verbal and written. - Strong problem-solving abilities and a customer-centric mindset. - Ability to work independently in a remote setting with reliable internet access. - Proficiency with CRM software and basic computer applications. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities or fluency in a second language. - Familiarity with digital business services or technology sectors. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer flexible remote work arrangements to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer competitive compensation and performance-based incentives. - We offer a supportive and inclusive company culture that values diversity. - We offer access to wellness programs and employee assistance resources. Ready to Apply? To join our team as a Remote Customer Service Representative, please submit your resume and a cover letter through our careers page at www.teleperformance.com/careers. We look forward to hearing from you!