Teleperformance

Compensation

Full Description

Job Title: Remote Customer Service Representative Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions to some of the world’s most renowned brands. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance is committed to creating meaningful and sustainable business improvements for its clients. Role Overview: As a Remote Customer Service Representative, you will be the frontline ambassador for Teleperformance’s clients, providing exceptional support and ensuring customer satisfaction. This role is designed for individuals who thrive in a fast-paced, digital environment and are passionate about delivering outstanding service remotely. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently while maintaining high satisfaction levels. - You will document customer interactions accurately using digital tools. - You will collaborate with team members and supervisors to improve service delivery. - You will stay updated on product knowledge and company policies to provide accurate information. - You will manage multiple customer interactions simultaneously in a remote setting. - You will contribute to achieving team performance goals and quality standards. What You Bring: - You bring at least 1-2 years of experience in customer service or a related field. - You have excellent communication skills, both verbal and written. - You are proficient with digital communication tools and CRM software. - You demonstrate strong problem-solving abilities and patience. - You have a reliable internet connection and a quiet workspace for remote work. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities or fluency in more than one language. - Familiarity with Teleperformance’s client industries such as telecommunications or retail. - Previous experience with performance metrics and quality assurance processes. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer flexible remote work arrangements to support work-life balance. - We offer a supportive and inclusive company culture. - We offer access to wellness programs and employee assistance resources. Ready to Apply? Submit your application through our careers page at Teleperformance.com/careers or send your resume and cover letter to recruitment@teleperformance.com. Join us and be part of a global team dedicated to excellence in customer service.