Teleperformance

Compensation

Full Description

Job Title: Remote Customer Service Representative Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering advanced, digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a culture of innovation and customer-centric excellence. Role Overview: As a Remote Customer Service Representative, you will be the frontline ambassador for Teleperformance’s clients, providing exceptional support and ensuring customer satisfaction. This role is vital in maintaining strong client relationships and enhancing the overall customer experience through effective communication and problem-solving. What You'll Do: - You will handle inbound customer inquiries promptly and professionally via phone, email, or chat. - You will resolve customer issues by identifying problems, providing solutions, and following up to ensure satisfaction. - You will document all customer interactions accurately in the company’s CRM system. - You will collaborate with team members and other departments to escalate and resolve complex issues. - You will maintain up-to-date knowledge of products, services, and company policies. - You will contribute to continuous improvement initiatives by providing feedback on customer trends and service challenges. - You will meet or exceed individual and team performance goals consistently. What You Bring: - You have at least 2 years of experience in customer service or a related field. - You possess excellent verbal and written communication skills. - You are proficient with CRM software and basic computer applications. - You demonstrate strong problem-solving abilities and attention to detail. - You are self-motivated and able to work independently in a remote environment. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities, especially in Spanish or French. - Familiarity with digital business services or technology sectors. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer flexible remote work arrangements to support work-life balance. - We offer a supportive and inclusive company culture focused on employee well-being. - We offer opportunities for career growth within a global organization. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Remote Customer Service Representative role at Teleperformance. We look forward to hearing from you!