Teleperformance

Compensation

Full Description

Job Title: Remote Customer Service Representative Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering innovative and digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a culture of excellence and continuous growth. Role Overview: As a Remote Customer Service Representative, you will be the frontline ambassador for our clients, providing exceptional support and ensuring customer satisfaction. This role is designed for individuals who thrive in a fast-paced environment and are committed to delivering outstanding service remotely. What You'll Do: - You will handle inbound customer inquiries with professionalism and empathy. - You will resolve customer issues efficiently while maintaining high satisfaction levels. - You will document interactions accurately in the company’s CRM system. - You will collaborate with team members and supervisors to improve service quality. - You will stay updated on product knowledge and company policies. - You will manage multiple communication channels including phone, email, and chat. - You will meet or exceed performance metrics and quality standards. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in a remote setting. - You have excellent communication skills, both verbal and written. - You are proficient with CRM software and basic computer applications. - You demonstrate strong problem-solving abilities and patience. - You have a reliable internet connection and a quiet workspace for remote work. Bonus Points If You Have: - Experience working with global brands or in a multilingual environment. - Familiarity with digital business services or technology support. - Additional language skills beyond English. - Previous experience in a high-volume call center. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer flexible remote work arrangements to support work-life balance. - We offer a supportive and inclusive company culture. - We offer opportunities for career advancement within a global organization. Ready to Apply? Please submit your resume and a brief cover letter outlining your customer service experience and why you would be a great fit for Teleperformance. We look forward to hearing from you!