Teleperformance

Compensation

Full Description

Job Title: Remote Customer Service Representative Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering advanced, digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a culture of innovation, inclusivity, and continuous growth. Role Overview: As a Remote Customer Service Representative, you will be the frontline ambassador for Teleperformance’s clients, providing exceptional support and ensuring customer satisfaction. This role is designed for individuals who thrive in a dynamic, remote work environment and are committed to delivering outstanding service. What You'll Do: - You will handle inbound customer inquiries via phone, email, or chat with professionalism and empathy. - You will resolve customer issues efficiently, ensuring a positive experience and timely solutions. - You will document all interactions accurately in the company’s CRM system. - You will collaborate with team members and supervisors to improve service quality and customer satisfaction. - You will stay updated on product knowledge and company policies to provide accurate information. - You will meet or exceed performance metrics related to customer service quality and response times. - You will contribute to a positive remote work culture by maintaining communication and engagement. What You Bring: - Minimum of 2 years experience in customer service or a related field. - Strong communication skills, both verbal and written. - Proficiency with CRM software and basic computer applications. - Ability to work independently in a remote setting with strong time management skills. - Problem-solving mindset with a focus on customer satisfaction. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities, especially in Spanish or French. - Familiarity with digital business services or technology sectors. - Previous experience with Teleperformance or similar global service providers. What We Offer: - We offer competitive compensation and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer flexible remote work arrangements to support work-life balance. - We offer a supportive and inclusive company culture focused on employee well-being. - We offer opportunities for career advancement within a global organization. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for the Remote Customer Service Representative role at Teleperformance. We look forward to hearing from you!