Teleperformance

Compensation

Full Description

Job Title: Remote Customer Service Representative Company Overview: Teleperformance is a global leader in digital business services, dedicated to delivering advanced, digitally powered solutions that help the world’s top brands optimize their operations. With a workforce of over 500,000 passionate professionals worldwide, Teleperformance fosters a culture of innovation and excellence to drive meaningful and sustainable business outcomes. Role Overview: As a Remote Customer Service Representative, you will be the frontline ambassador for our clients, providing exceptional support and ensuring customer satisfaction. This role is designed for individuals who thrive in a fast-paced, digital environment and are committed to delivering outstanding service remotely. What You'll Do: - You will handle inbound customer inquiries via phone, email, or chat with professionalism and empathy. - You will resolve customer issues efficiently, ensuring a positive experience and timely solutions. - You will document interactions accurately in the company’s CRM system. - You will collaborate with team members and supervisors to improve service quality. - You will stay updated on product knowledge and company policies to provide accurate information. - You will meet or exceed performance metrics related to customer satisfaction and response times. - You will identify opportunities to upsell or cross-sell products when appropriate. - You will maintain confidentiality and adhere to data protection regulations. What You Bring: - Minimum of 2 years of experience in customer service or a related field. - Strong communication skills, both verbal and written. - Proficiency with CRM software and basic computer applications. - Ability to work independently in a remote setting with strong time management skills. - Problem-solving mindset with a customer-first attitude. - High school diploma or equivalent; additional certifications are a plus. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities, especially in Spanish, French, or German. - Familiarity with digital communication tools such as Zendesk or Salesforce. - Previous experience in the telecommunications or technology sectors. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible remote work arrangements to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive company culture that values diversity. Ready to Apply? Submit your resume and cover letter through our online application portal at www.teleperformance.com/careers. Join us and be part of a global team dedicated to excellence in customer service.